The Digital Platform Quality Assurance Manager ensures the delivery of secure, accessible, and high-quality digital platforms through structured QA processes and standards.
Key Responsibilities
Define and implement QA standards for digital and SaaS platforms.
Oversee test planning and execution.
Validate security, accessibility, and content compliance.
Coordinate with stakeholders to enforce best practices.
Drive continuous quality improvements.
Required Skills & Experience
Experience with QA for digital platforms and CMS environments.
Familiarity with authentication and REST services testing.
Knowledge of digital media content governance.
Strong leadership and documentation skills.
Experience working in Agile or iterative delivery models.
The Workforce Productivity Service Desk Specialist provides frontline technical support to end users, ensuring smooth operation of desktop, mobile, and cloud-based productivity tools. This role focuses on rapid issue resolution, escalation, and end-user satisfaction.
Key Responsibilities
Serve as the first point of contact for technical support inquiries via multiple channels.
Troubleshoot and resolve hardware, software, and Microsoft 365-related issues.
Support application messaging and integration using XML and related technologies.
Log, track, and escalate incidents and service requests as needed.
Provide user guidance on SharePoint, web tools, and workforce productivity platforms.
Required Skills & Experience
Knowledge of Microsoft 365, SharePoint, and ITSM tools.
Familiarity with application messaging standards (XML, SOAP, WSDL, UDDI).
Understanding of common desktop and mobile device configurations.
The Workforce Productivity Systems Administrator manages the deployment, configuration, and security of enterprise productivity platforms, ensuring reliable access to desktop, mobile, and cloud environments.
Key Responsibilities
Administer Microsoft 365, SharePoint, and related ITSM tools.
Manage user access, configuration, and performance tuning.
Support Web Services/SOAP integration and XML-based messaging.
Implement security and WS-Security components in application layers.
Collaborate with other teams to ensure operational stability and security.
Required Skills & Experience
Experience administering Microsoft 365 and SharePoint platforms.
Knowledge of XML, SOAP, WSDL, and UDDI standards.
Understanding of .NET framework and platform architecture.
Experience in application testing and deployment readiness.
Familiarity with Agile and waterfall methodologies.
The Decision Support Data Analyst gathers, interprets, and visualizes data from multiple systems to provide actionable insights that support operational and strategic decisions.
Key Responsibilities
Extract, clean, and analyze data from HANA, Snowflake, and other data sources.
Develop and maintain dashboards and reports using Tableau or similar BI tools.
Perform trend and statistical analysis on large datasets.
Support public and open data portal initiatives through data preparation and validation.
Collaborate with data architects and business stakeholders to ensure accuracy and consistency.
Required Skills & Experience
Experience working with SAP HANA analytics and reporting.
Strong proficiency in Tableau and SQL querying.
Familiarity with Snowflake and data extraction tools.
Knowledge of GIS/ESRI data visualization.
Strong attention to detail and communication skills.
The Decision Support Data Architect designs and oversees the data architecture supporting analytics, reporting, and decision-making. This role focuses on developing scalable data models, integrating SAP HANA, and managing enterprise data environments across big data and GIS platforms.
Key Responsibilities
Design and implement enterprise data architectures across data lakes, warehouses, and SAP HANA systems.
Develop data integration frameworks connecting HANA with Snowflake, Tableau, and ESRI platforms.
Define data governance, quality, and security standards.
Optimize data pipelines and ensure reliable data availability for analytics and reporting.
Collaborate with business and technical teams to align data structures with analytical requirements.
Required Skills & Experience
Deep understanding of SAP HANA architecture and analytics.
Experience designing and integrating big data and data lake environments.
Proficiency in Tableau, Snowflake, and related BI tools.
Familiarity with spatial data and ESRI software integration.
Strong knowledge of SQL, ETL tools, and data modeling techniques.
The Workforce Productivity Application Security Analyst focuses on securing applications and integrations supporting workforce productivity, including authentication, data integrity, and secure messaging.
Key Responsibilities
Implement WS-Security components and secure integration practices.
Assess and secure applications built on Java and .NET frameworks.
Support secure authentication, access control, and encryption for XML/SOAP messaging.
Perform security testing and assist in compliance assessments.
Work closely with developers and administrators to ensure secure deployments.
Required Skills & Experience
Strong understanding of WS-Security, XML, SOAP, and web services security.
Experience with Java and .NET application platforms.
Familiarity with Microsoft 365, SharePoint, and ITSM environments.
Knowledge of Agile security practices and testing methodologies.
Strong analytical, problem-solving, and documentation skills.
The Workforce Productivity PC Support Technician provides hands-on technical support for desktops, laptops, and mobile devices, ensuring secure, reliable access to productivity applications and services.
Key Responsibilities
Install, configure, and maintain desktop and mobile systems.
Troubleshoot application and platform integration issues.
Support XML/SOAP-based integrations for workforce tools.
Ensure device compliance with organizational standards and security.
Collaborate with system administrators and developers to resolve escalated issues.
Required Skills & Experience
Strong knowledge of PC and mobile hardware/software support.
Familiarity with XML and web service standards.
Experience with Microsoft 365 and SharePoint environments.
Understanding of Agile support methodologies.
Excellent problem-solving and customer service skills.
The Workforce Productivity Application Developer designs, builds, and maintains applications and integrations to enhance workforce tools, including Microsoft 365, SharePoint, and related systems.
Key Responsibilities
Develop and maintain applications using Java (J2EE, JMS, Spring) and .NET frameworks.
Design and implement Web Services/SOAP integrations, including WS-Security.
Work with XML Schema, XQuery, XPath, and SOAP for application messaging.
Collaborate with analysts and administrators to support platform functionality.
Participate in testing and deployment cycles.
Required Skills & Experience
Proficiency in Java (J2EE, JMS, Spring framework) and Microsoft .NET.
Experience with XML, SOAP, WSDL, and UDDI.
Familiarity with SharePoint and web development.
Strong understanding of Agile and waterfall development methodologies.
Experience with testing and preproduction readiness.
The Workforce Productivity Business Analyst supports technology initiatives by gathering requirements, analyzing workflows, and ensuring solutions align with end-user productivity needs and business objectives.
Key Responsibilities
Collect and document requirements for Microsoft 365, SharePoint, and workforce solutions.
Translate business needs into functional and technical specifications.
Collaborate with developers and administrators to support system enhancements.
Participate in testing, user acceptance, and release planning.
Document workflows and integration requirements for XML/SOAP messaging.
Required Skills & Experience
Experience working with Microsoft 365 and SharePoint platforms.
Familiarity with XML, SOAP, WSDL, and related standards.
Understanding of web technologies and integration processes.
The Digital Platform Configurator is responsible for configuring and managing digital SaaS platforms, content management systems, and supporting integrations to enhance public-facing services.
Key Responsibilities
Configure and manage CMS platforms such as WordPress.
Administer SaaS platform settings and user management.
Implement authentication and access controls (SSO/MFA).
Collaborate with developers and web integrators to deploy enhancements.
Maintain configuration documentation and ensure platform stability.
Required Skills & Experience
Strong experience in SaaS configuration and platform administration.
Familiarity with front-end web technologies.
Understanding of authentication protocols and REST APIs.
Experience managing content on digital and social platforms.
Awareness of security, accessibility, and compliance standards.
The Business Automation Developer builds, customizes, and integrates applications and enterprise systems to automate business processes and enhance functionality.
Key Responsibilities
Develop and enhance applications within SAP (ABAP), RecordPoint, SharePoint, Clevest, and Accela platforms.
Integrate SAP ERP with ARIBA and other specialized systems.
Build APIs, workflows, and data integrations to streamline business processes.
Support testing, troubleshooting, and deployment of automation solutions.
Collaborate with analysts, configurators, and system integrators to deliver enhancements.
Required Skills & Experience
Strong experience as an SAP ABAP Developer.
Hands-on development experience in RecordPoint and SharePoint environments.
Familiarity with ARIBA, Accela, and Clevest integration points.
Understanding of enterprise integration patterns and testing frameworks.
The SaaS & Web Integration Specialist focuses on connecting digital and SaaS platforms with authentication, APIs, and third-party tools to enable seamless service delivery.
Key Responsibilities
Implement and maintain SaaS integrations with web platforms.
Configure authentication protocols and secure API connections.
Collaborate with administrators, developers, and architects.
Monitor and optimize integration performance.
Troubleshoot and document integration processes.
Required Skills & Experience
Experience integrating SaaS and web platforms.
Proficiency in RESTful services and authentication mechanisms.
Familiarity with WordPress and other CMS tools.
Knowledge of security best practices and digital platform governance.
The Business Automation System Architect designs the overarching technical architecture for business automation platforms, ensuring scalability, reliability, and security.
Key Responsibilities
Define architecture for SAP ERP, ARIBA, RecordPoint, Accela, Clevest, and GIS/ESRI systems.
Design integration strategies between core business systems and SaaS platforms.
Establish standards for configuration, data flows, and application security.
Provide technical guidance and leadership to delivery teams.
Ensure alignment with best practices for enterprise automation.
Required Skills & Experience
Deep expertise in SAP architecture and integration.
Experience with RecordPoint and SharePoint system design.
Knowledge of ARIBA, Accela, and Clevest platform architectures.
Familiarity with GIS/ESRI integration.
Strong understanding of security, performance, and governance frameworks.
The Digital Experience Architect designs the technical architecture supporting external websites, SaaS platforms, and digital media solutions to ensure performance, scalability, and security.
Key Responsibilities
Define and document architecture for digital platforms and integrations.
Design authentication and security solutions using SSO/MFA.
Establish standards for CMS and SaaS integrations with RESTful services.
Ensure compliance with security, accessibility, and usability standards.
Provide technical leadership across project teams.
Required Skills & Experience
Deep understanding of web architecture, SaaS platforms, and API integrations.
Proficiency with PHP, JavaScript, and WordPress.
Knowledge of digital media platform integrations and best practices.
Strong expertise in security and identity management.
Experience designing scalable, high-availability digital solutions.
The Business Automation Configurator is responsible for configuring and optimizing business automation platforms to support enterprise operations across procurement, asset management, permitting, dispatch, and financial systems.
Key Responsibilities
Configure SAP modules (CCS/CRM, WMS, HCM, FMS) to meet business process requirements.
Configure RecordPoint and SharePoint for records management and compliance.
Configure Accela and Clevest systems to support operational needs.
Collaborate with business analysts and developers to implement solutions.
Document configuration activities and support testing and deployment.
Required Skills & Experience
Strong SAP functional configuration experience.
Proficiency with RecordPoint and SharePoint configurations.
Experience with Accela permitting and Clevest dispatch configuration.
Understanding of integration points with ARIBA and other SaaS systems.
Ability to work in Agile and Waterfall environments.
The Digital Platform Release Manager coordinates and oversees deployments of enhancements and updates to websites, SaaS platforms, and digital services, ensuring smooth and secure releases.
Key Responsibilities
Plan and manage release cycles for web and SaaS environments.
Coordinate with development, QA, and operations teams.
Maintain documentation, approvals, and rollback strategies.
Ensure security and accessibility standards are met during releases.
Monitor post-release performance and issues.
Required Skills & Experience
Experience managing release cycles in web and SaaS environments.
Familiarity with authentication and API integrations.
Knowledge of digital media and CMS platform dependencies.
Strong coordination, communication, and documentation skills.
Understanding of secure deployment best practices.
The Business Automation Quality Assurance Manager ensures delivery of stable, secure, and reliable business automation systems through structured quality control processes.
Key Responsibilities
Define and implement QA standards for SAP and associated platforms.
Oversee test strategy, execution, and defect management.
Collaborate with stakeholders to ensure solution quality.
Monitor QA metrics and drive continuous improvement.
Ensure solutions align with regulatory and security requirements.
Required Skills & Experience
Strong understanding of QA methodologies for SAP and enterprise systems.
Familiarity with RecordPoint, SharePoint, ARIBA, Accela, and Clevest.
Experience leading QA teams in enterprise environments.
Knowledge of testing automation tools and processes.
Excellent organizational and communication skills.
The Workforce Productivity Systems Operator supports the day-to-day operation and monitoring of workforce productivity systems, ensuring availability, reliability, and performance of IT services.
Key Responsibilities
Monitor desktop, mobile, and cloud-based environments for performance and availability.
Execute routine system tasks, updates, and scheduled jobs.
Support incident response and escalation processes.
Assist with application testing and preproduction readiness checks.
Maintain operational documentation and reports.
Required Skills & Experience
Familiarity with Microsoft 365, SharePoint, and ITSM environments.
Knowledge of XML, SOAP, and related integration technologies.
Understanding of basic .NET platform components.
Experience with Agile or SCRUM operational workflows.
The Digital Experience Test Manager leads testing efforts for websites, SaaS platforms, and digital media integrations, ensuring functional accuracy, security, and performance.
Key Responsibilities
Develop and execute test strategies for digital platforms and services.
Oversee functional, regression, security, and user acceptance testing.
Manage defect tracking and resolution processes.
Ensure compliance with accessibility and security standards.
Coordinate testing activities with development and integration teams.
Required Skills & Experience
Experience testing web applications and SaaS platforms.
Familiarity with REST API and authentication testing.
Knowledge of CMS platforms and digital content publishing.
Understanding of security and accessibility testing.
