Job Title: Laboratory Clerk
Location: Brooklyn, NY, 11234
Shift Time: 3PM - 10:30 PM
Job Summary:
The Laboratory Clerk performs clerical duties, supporting the laboratory by processing information, routing calls, and managing records. The role involves minimal independent judgment but requires familiarity with departmental functions, policies, and practices.
Duties and Responsibilities:

Perform clerical tasks such as making simple postings to departmental records using the Laboratory Information System (LIS).
Courteously route calls to various departments within the laboratory.
Conduct limited research of records to verify or locate information.
Provide laboratory results to authorized personnel such as physicians, nursing staff, or departments upon request.
Fax laboratory results to physicians or other departments, with appropriate consent.
Access the Laboratory Computer System to accession specimens and retrieve results efficiently.
Participate in performance improvement activities within the department.
Maintain patient and employee confidentiality when managing information.
Observe compliance policies, safety procedures, and precautions, including HIPAA and Infection Control regulations.
Demonstrate knowledge of the location of Safety Data Sheets (SDS) in the laboratory.
Display a professional and respectful attitude in dealing with patients, families, and other staff members.
Maintain a courteous and patient demeanor during interactions with hospital staff and the extended community.
Ensure efficient workflow through clear communication and teamwork with co-workers.
Handle biohazardous specimens according to laboratory standards and transport them to the appropriate working areas.
Perform other duties as assigned when necessary.
Skills and Qualifications:

Excellent command of the English language.
Strong computer skills.
Ability to handle biohazardous specimens following laboratory standards.
Excellent customer service skills.
Education:

High School Diploma required.
Minimum of six months of clerical work experience.
Certifications & Licenses:

HIPAA compliance certification.
Infection Control certification.
Languages:

English (speak, read, write).
Schedule:

Hours per week: 37.5 (7.5 hours per day, 5 days per week)

Job Title: Speech Language Pathologist (SLP) – School
Location: Elizabeth, CO 80107
Shift: Day 5x7.5-Hour (08:00 - 16:00)
Block Schedules: No
Job Duration: 40 weeks
Hours: 37.5 hours/week

Job Description:
We are seeking a dedicated Speech Language Pathologist for the 2024-2025 school year to work with K-12th grade students. This full-time position offers a 37.5-hour work week with various caseloads available across different grade levels.
Key Responsibilities:

Provide assessments, diagnoses, and treatment for students with speech, language, and communication disorders.
Develop and implement individualized treatment plans for students, ensuring their academic and social success.
Collaborate with teachers, parents, and other professionals to address students' speech and language needs.
Monitor students' progress and adjust treatment plans as necessary.
Provide training and support to school staff regarding communication strategies and interventions.
Requirements:

Must hold a valid Colorado Speech Language Pathologist (SLP) License
Experience working in a school setting preferred
Strong interpersonal and communication skills

Job Title: Speech Language Pathologist (SLP) – School
Location: Columbia, SC 29223
Shift: Day 5x7.5-Hour (07:00 AM - 02:30 PM)
Block Schedules: No
Job Duration: 42 weeks
Hours: 37.5 hours/week

Job Description:
We are seeking a dedicated Speech Language Pathologist for the 2024-2025 school year to work with K-12th grade students. This full-time position offers a 37.5-hour work week with various caseloads available across different grade levels.
Key Responsibilities:

Provide assessments, diagnoses, and treatment for students with speech, language, and communication disorders.
Develop and implement individualized treatment plans for students, ensuring their academic and social success.
Collaborate with teachers, parents, and other professionals to address students' speech and language needs.
Monitor students' progress and adjust treatment plans as necessary.
Provide training and support to school staff regarding communication strategies and interventions.
Requirements:

Must hold a valid South Carolina Speech Language Pathologist (SLP) License
Experience working in a school setting preferred
Strong interpersonal and communication skills

Job Title: Medical Office Assistant
Location: Manhattan, NY, 10019
Shift Time: 7 AM and 6 PM (e.g., 7-3, 8-4, 9-5, 10-6), Monday through Friday.
Job Summary:
The Medical Office Assistant provides clinical and administrative support to physicians and surgeons. This role assists in patient care and ensures smooth operations within the medical office, contributing to high-quality patient care.
Duties and Responsibilities:

Assist with patient care duties, which may include performing venipuncture, EKGs, organizing patient flow, accompanying patients to exam rooms, assisting with walking, transferring, and dressing, collecting specimens, and preparing patients for exams.
Assist physicians during procedures, take vital signs, relay instructions to patients and families, and answer calls to provide pertinent information.
Fulfill clerical tasks, such as sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, and referrals. Ensure charts and forms are completed and filed appropriately, using either an electronic medical record (EMR) system or manually.
Enter orders into the EMR system or prepare prescription refill requests for physician review and approval.
Inventory, order, and re-stock medical supplies as needed.
Set up examination rooms and instruments following sterilization protocols and infection control policies.
Maintain logging systems for medication refrigeration, point of care testing, sterilization, and other processes.
Dispose of expired medications and medical supplies per institutional policy.
Maintain a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
Follow personal protective equipment requirements to protect against exposure to blood, infectious fluids, chemicals, and other hazards.
Assist with maintaining medical charts, including filing operative reports, test results, and home care forms.
Schedule surgeries/procedures, verify times with patients, prepare charts, and complete pre-admissions and consent forms.
Perform proficient phlebotomy duties as required.
Perform appointment scheduling, patient registration, and update demographic and insurance information.
Maintain, adjust, and confirm patient office schedules.
Verify and update insurance information using internal systems or web sources.
Perform and verify pre-certifications for procedures as necessary.
Perform other duties as assigned.
Skills and Qualifications:

3 years of experience as a medical assistant.
Relevant medical office or phlebotomy experience is desirable.
Certification as a Medical Assistant from an accredited school.
Basic proficiency in MS Office Suite.
Education:

High School Diploma or GED required.
Languages:

English (speak, read, write).
Schedule:

Hours per week: 37.5 (7.5 hours per day, 5 days per week)
Shifts: Varying shifts between 7 AM and 6 PM (e.g., 7-3, 8-4, 9-5, 10-6), Monday through Friday. Must be available for all shifts as assigned.
OBGYN experience required.

Job Title: School Psychologist
Location: Lakewood, WA 98499
Shift: Day 5x7.5-Hour (07:00 AM - 04:00 PM)
Block Schedules: No
Job Duration: 25 weeks
Hours: 37.5 hours/week

Job Description:
We are seeking two School Psychologists to work in an educational setting. This is a full-time position with 37.5 hours per week. Candidates must have a valid ESA Certificate and a Washington State School Psychologist License.
Key Responsibilities:

Provide psychological evaluations and assessments for students to determine appropriate educational programs and support services.
Collaborate with teachers, parents, and other educational professionals to develop and implement individualized education plans (IEPs) for students with special needs.
Conduct individual and group counseling sessions to support students’ emotional, social, and behavioral development.
Assist in crisis intervention and support school staff in managing challenging behaviors.
Provide consultation and training to school staff on psychological issues affecting students.
Monitor and evaluate the effectiveness of interventions and make recommendations for adjustments when necessary.
Requirements:

ESA Certificate – WA School Psychologist License
Ability to work effectively with students, parents, teachers, and other professionals in the educational setting
Strong communication and interpersonal skills

Position: Physical Therapist
Location: Fairbanks, Alaska
Contract Duration: 13 - 26 weeks
Work Schedule:

Monday - Thursday: 8.5 hours per day
Friday: 6 hours per day
Total Hours: 40 hours per week (guaranteed)
Compensation:

Regular Rate: $55/hr. - $62/hr.
Overtime/Holiday Rate: $93/hr.
Responsibilities:

Deliver physical therapy services in accordance with established treatment plans.
Evaluate patients and create personalized therapy programs to address individual needs.
Track patient progress and adjust treatment plans as required.
Provide education to patients and their families on therapeutic techniques and home exercise programs.
Ensure accurate and up-to-date patient records and documentation.
Qualifications:

Valid physical therapy license and relevant certifications.
Experience in a similar role is preferred.
Excellent communication skills and the ability to collaborate effectively with patients and their families.

Job Title: Diversity, Equity, and Inclusion (DEI) Events Coordinator
Location: West Point, PA
Duration: 24 months
Job Description:
Key Responsibilities:

Event Planning & Coordination: Design, plan, and manage DEI events, workshops, and seminars from inceptions to completion. This includes setting objectives, creative timelines, and managing budgets, and coordinating logistics.

Phenom People Utilization: Use Phenom People to manage event registrations, track participant engagement, and analyze event metrics. Ensuring seamlines integration of event data with DEI goals and reporting.

Collaboration: Partner with HR, Talent Acquisition and partner with stakeholders across the different divisions within Client to align on DEI events.

Marketing & Communications: Develop promotional materials and communications strategies to increase event participation and engagement. Utilize varies platforms and channels to effectively reach target audiences.

Evaluation & Reporting: Gather feedback and analyze data from the events using Phenom People analytics. Prepare reports and make recommendations for future improvements.
Qualifications:
The DEI Events Coordinator will be responsible for planning, organizing, and executing recruiting events that promote diversity, equity, and inclusion within Client. The role requires excellent organizational skills, a strong understanding of DEI principles, and the ability to collaborate with various departments to ensure successful event execution. The role will also involve utilizing Phenom People to enhance event management and participant engagement.

Bachelor's degree in Event Management, Communications, Human Resources or a related field.
2+ years of experience in event planning or coordination, preferably in a DEI or pharmaceutical industry.
Experience with Phenom People or similar event management and HR software.
Strong knowledge of DEI principles and practices.
Excellent organization and multitasking skills.
Effective communication and interpersonal skills.
Preferred Qualifications:

Certification in event planning or project management.
Familiarity with social media and digital marketing strategies.
Experience in the pharmaceutical industry or a similar regulated industry.
Familiarity with recruiting events (i.e., NSBE, SHPE, SACNAS and Prospanica)

Job Title: RN - Wound Care / Wound Specialist or Wound Ostomy Care Nurse
Location: New York, NY 10004
Department: Certified Home Health Agency
Duration: 3 months (extendable)
Shift: 8 hours/day & 40 hours/week (9:00 AM-5:00 PM)
Pay: $80/hour

Education:

Bachelor’s Degree in Nursing required

Required Certifications:

Current New York State Registered Nurse License
Certification as a Wound Care Nurse or Wound Ostomy Care Nurse

Key Responsibilities:

Collaborates with the home health interdisciplinary team to review potential wound care patients for the Home Care Program and assess their eligibility for admission.
Conducts comprehensive assessments of deep wounds, skin tears, ostomies, severe burns, pressure injuries, diabetic foot wounds, and more. Determines treatment needs and long-term care plans while coordinating with healthcare providers.
Develops wound/ostomy care plans that incorporate input from the patient, caregivers, physicians, and peers. Collaborates with the interdisciplinary healthcare team to create a personalized care plan considering physical, financial, and emotional resources.
Participates in the development and revision of wound and ostomy management policies for the agency, ensuring evidence-based practices are followed.
Provides education and counseling to patients and families on wound care, pressure injury risks, infection prevention, and treatment measures. Educates and directs personnel in delivering patient care.
Maintains a professional attitude, complying with departmental standards while fostering a collaborative working environment with staff, physicians, case managers, external vendors, and community partners.
Documents clear and concise progress notes reflecting the implementation and response to the care plan.
Provides guidance and validation of wound and ostomy skills to field nurses. Conducts field visits to evaluate nurses' skills.
Coordinates communication and documentation between patients, the Home Care Program, medical professionals, and referral sources. Participates in case conferences and interdisciplinary meetings.
Assists in establishing protocols for optimal clinical outcomes and serves as a clinical expert to field nurses. Evaluates documentation and suggests revisions where necessary.
Participates in departmental conferences, quality meetings, and performance improvement initiatives related to wound, ostomy, and continence issues. Assists in data collection for performance improvement.
Ensures compliance with state and federal home health regulations and organizational policies. Participates in surveys conducted by regulatory bodies as needed.
Reviews case loads and chart audits, developing corrective interventions where necessary. Ensures compliance with billing guidelines and regulatory standards.
Performs other duties as assigned, including home visits during times of increased demand or scheduling challenges.

Senior Project/Program Manager
We are seeking an experienced Senior Project/Program Manager to oversee and manage critical program operations in three key areas: Application and Development Support, Infrastructure Support, and Change Evaluation. The successful candidate will be responsible for ensuring seamless integration with other related tasks and projects, while driving program performance and managing a variety of functions including staff, risk, and demand forecasting.
    Oversight and Coordination:

Provide strategic oversight and direction for application and development support, infrastructure support, and change evaluation.
Ensure integration and coordination with other dependent or associated tasks across the program.
    Program Management:

Develop and maintain comprehensive Status Reporting to track progress, performance, and deliverables.
Manage staff allocation and resources effectively to ensure optimal Staff Management across the program.
Oversee the performance of the program and make necessary adjustments to enhance Program Performance Management.
Identify, assess, and mitigate Risks and Issues, developing action plans to address them promptly.
    Demand and Forecast Management:

Create and maintain accurate Activity Forecasting to anticipate program demands and adjust resources accordingly.
Engage in Demand Management to ensure the program’s capacity aligns with business needs.
    Additional Responsibilities:

Collaborate with stakeholders and provide timely communication to ensure project alignment.
Undertake other Program Management Functions as needed to ensure project success.
Qualifications:
    Experience:

8+ years of experience in project/program management, preferably in application and infrastructure support.
Proven track record of managing large-scale programs with cross-functional teams.
Experience with change management processes and risk mitigation strategies.
    Skills:

Strong leadership and team management skills.
Excellent communication, reporting, and problem-solving abilities.
Ability to manage complex programs, handle competing priorities, and work under pressure.
Proficiency in demand management and forecasting techniques.
    Education:

Bachelor’s degree in Business, IT, or a related field (Master's preferred).
PMP, PgMP, or equivalent certification is a plus.
Key Competencies:

Strategic Planning & Execution
Risk & Issue Management
Stakeholder Communication
Staff and Resource Management
Performance and Forecasting Analysis

Senior IT Service Manager
Job Summary:
We are seeking a Senior IT Service Manager to lead IT service management operations, focusing on customer relationship management, service delivery, and IT workflows for the Health and Human Services (HHS) department. The successful candidate will manage service desk operations, incident and change management, configuration, and audit coordination, ensuring efficient IT service delivery and compliance with relevant standards.
    Customer Service Center Support:

Serve as the primary point of contact for Health Care and Administration Services (HCAS) user support, managing service requests, user provisioning, and day-to-day issue resolution.
Oversee the communication of critical system-related information to stakeholders and manage HCAS Salesforce CRM instances and license distribution.
    Incident/Problem/Change Management:

Coordinate the response to service interruptions and incidents within the HCAS environment, ensuring timely troubleshooting and resolution of system availability issues.
Conduct root cause analysis and manage the implementation of system changes to prevent future incidents.
    Configuration Management:

Maintain the integrity of the HCAS system's baseline configuration, managing changes to meet workflow requirements and supporting audit readiness.
    Audit Coordination:

Lead the coordination and execution of workflows associated with the annual system audit, supporting any necessary remediation activities.
Perform A-123 audit self-assessments and preparation to ensure compliance with audit standards.
Qualifications:
    Experience:

8+ years of experience in IT service management, with a focus on customer service, incident, problem, and change management.
Proven experience managing IT services in a government or healthcare environment, particularly with HCAS systems.
Hands-on experience with Salesforce CRM management and IT service delivery workflows.
    Skills:

Strong leadership and communication skills, with the ability to manage cross-functional teams and coordinate with stakeholders.
In-depth knowledge of ITIL processes for incident, problem, change, and configuration management.
Excellent problem-solving and troubleshooting abilities, with a focus on root cause analysis and continuous improvement.
Experience with audit preparation and remediation activities, particularly in compliance with A-123 standards.
    Education:

Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
ITIL certification or equivalent is required.
Key Competencies:

IT Service Delivery
Incident and Problem Resolution
Configuration Management
Audit and Compliance Coordination
Stakeholder Communication and Relationship Management

Senior Release Manager and Test Planning & Execution Lead
We are seeking an experienced Senior Release Manager and Test Planning & Execution Lead to oversee testing and release management for the Health Care and Administration Services (HCAS) systems. This role involves coordinating and executing test processes, planning releases, managing user acceptance testing (UAT), and ensuring smooth deployment of system updates. The successful candidate will develop testing strategies, manage defects, and support release communications to ensure that HCAS systems function efficiently and meet customer expectations.
    Test Planning and Execution:

Develop comprehensive test plans, ensuring alignment with HCAS system requirements and release schedules.
Lead and coordinate the execution of various testing processes, including integration testing, regression testing, and performance testing.
Manage and maintain test scripts and documentation to ensure coverage of all test cases.
Oversee defect management, working with technical teams to track, prioritize, and resolve defects identified during testing.
    User Acceptance Testing (UAT):

Coordinate and manage UAT, working with HCAS customers to ensure that the system meets user requirements.
Collect feedback from stakeholders during UAT and integrate changes as needed before release.
    Release Management:

Lead the release planning process, coordinating with HCAS customers to make go/no-go decisions based on system readiness.
Manage the entire release management process for current and future HCAS releases, ensuring proper oversight of deployment activities and post-release support.
Develop and execute release communications, ensuring stakeholders are informed of timelines, features, and changes.
    Deployment Oversight:

Oversee the deployment of HCAS releases, ensuring the correct execution of plans and minimizing system downtime.
Provide post-release monitoring and support, addressing any issues that arise from the release.
    Experience:

8+ years of experience in release management, software testing, and IT service management.
Proven experience in test planning and execution, including integration, regression, and performance testing in complex environments.
Hands-on experience with defect management and UAT coordination, preferably within government or healthcare IT systems.
    Skills:

Strong understanding of release management processes, from planning through deployment and post-release support.
Proficiency in test planning, execution, and documentation, with the ability to manage multiple testing phases simultaneously.
Excellent communication and leadership skills, with the ability to work cross-functionally and manage stakeholder relationships.
Knowledge of HCAS systems or similar healthcare IT environments is preferred.
Key Competencies:

Release Planning and Deployment
Test Planning & Execution
Defect Management
UAT Coordination and Stakeholder Communication
Performance and Regression Testing
 

Senior Infrastructure Manager
We are seeking an experienced Senior Infrastructure Manager to oversee and manage the Health Care and Administration Services (HCAS) infrastructure at the Health and Human Services (HHS) department. The ideal candidate will be responsible for maintaining HCAS instances, managing acquisition-related technical capabilities, and ensuring optimal system performance. This role includes overseeing maintenance activities, troubleshooting, problem management, and coordinating with hosting providers to ensure reliable hardware functionality.
    HCAS Instance Management:

Oversee the maintenance and management of HCAS instances, ensuring consistent availability and performance of the system.
Perform system cloning and periodic maintenance activities to keep infrastructure in line with operational requirements.
Monitor and execute troubleshooting for system issues, working to resolve incidents and maintain system integrity.
    Problem and Change Management:

Conduct problem management, including root cause analysis to identify and resolve infrastructure-related issues.
Perform patch and change analysis, coordinating with stakeholders to manage the deployment of necessary updates and changes.
Manage and deploy system changes, ensuring seamless integration and minimal downtime during updates.
    Service Request Fulfillment and Script Development:

Fulfill service requests related to infrastructure needs, ensuring timely and efficient response to user requirements.
Develop and maintain system scripts for automation, process improvements, and operational efficiencies.
    Coordination with Hosting Provider:

Work closely with the hosting provider to ensure that the system’s hardware performs as expected, addressing any performance issues or outages.
Act as the liaison between HHS and the hosting provider to ensure consistent and reliable infrastructure support.
    Reporting and Readiness:

Prepare and publish readiness reports to inform stakeholders of system status, maintenance schedules, and performance metrics.
Maintain documentation and records of all infrastructure-related activities, ensuring compliance with organizational standards.
    Experience:

8+ years of experience in infrastructure management, including hands-on experience with system maintenance, problem resolution, and change management.
Proven experience working with large-scale IT environments, preferably within government or healthcare sectors.
Experience managing vendor relationships and coordinating with hosting providers for system performance management.
    Skills:

Strong technical background in system management, cloning, troubleshooting, and script development.
Excellent analytical and problem-solving skills, with the ability to conduct root cause analysis and implement effective solutions.
Knowledge of infrastructure management tools and practices, with a focus on ensuring high availability and performance.
Strong communication and coordination skills for working with internal teams and external providers.
Key Competencies:

Infrastructure Maintenance and Management
Problem and Root Cause Analysis
Change and Patch Management
Coordination with Hosting Providers
Script Development and Automation

Senior Transition Manager
We are seeking an experienced Senior Transition Manager to lead and manage transition efforts between the Health Care and Administration Services (HCAS) and the Unified Financial Management System (UFMS) at the Department of Health and Human Services (HHS). The candidate will be responsible for planning, analyzing, and executing integration or migration of technical capabilities, including ABS systems, while assessing cost and schedule impacts. The role includes providing support documents for budget requests, planning solutions, and executing approved transitions.
    Transition Planning and Execution:

Develop and execute a comprehensive transition plan between HCAS and UFMS, ensuring smooth integration of technical capabilities.
Analyze and document transition processes for the integration or migration of other related technical capabilities, including ABS systems.
    Cost and Schedule Impact Analysis:

Conduct initial analysis of cost and schedule impacts associated with transition efforts, identifying potential risks and mitigations.
Provide detailed reports and documentation to support budget requests and financial planning for transition projects.
    Budget and Documentation Support:

Prepare and present support documents for budget requests, ensuring alignment with organizational goals and requirements.
Collaborate with financial teams to ensure the budget is properly allocated to meet transition needs.
    Implementation Management:

Oversee the implementation of approved transition plans, ensuring projects are executed according to schedule and within budget.
Monitor project progress, providing regular updates to stakeholders and resolving any issues that arise during the transition.
    Stakeholder Collaboration:

Work closely with stakeholders across HCAS, UFMS, and ABS systems to ensure alignment on transition objectives and smooth execution.
Facilitate communication between technical teams, project managers, and leadership to ensure transparency and coordination.
    Experience:

8+ years of experience in transition management, system integration, or migration within large-scale IT environments, preferably in government or healthcare sectors.
Proven experience conducting cost and schedule impact analysis and managing the implementation of large-scale IT transitions.
Experience with HCAS, UFMS, or ABS systems is highly preferred.
Strong analytical skills for conducting cost and schedule impact analysis and developing actionable transition plans.
Excellent project management skills, including budgeting, planning, and execution of IT transitions.
Strong interpersonal and communication skills for collaborating with stakeholders and technical teams.
Ability to manage multiple priorities and deliver complex projects within deadlines.
Key Competencies:

Transition Planning and Management
Cost and Schedule Impact Analysis
Budget Support and Documentation
System Integration and Migration
Stakeholder Communication and Collaboration
 

Senior Upgrade Project Support Specialist
We are seeking a Senior Upgrade Project Support Specialist to provide expert guidance and support in upgrading and modifying the Health Care and Administration Services (HCAS) systems and other acquisition-related technical capabilities at the Department of Health and Human Services (HHS). The ideal candidate will work closely with internal and external stakeholders to ensure the smooth execution of system upgrades, ensuring system availability and supportability across both production and non-production environments.
    Upgrade and Modification Support:

Lead the planning and execution of system upgrades for HCAS and other acquisition-related technical capabilities.
Ensure upgrades are conducted efficiently, maintaining system availability and supportability in both production and non-production instances.
Work with cross-functional teams to implement necessary modifications to meet evolving system requirements.
    Stakeholder Collaboration:

Collaborate with internal and external stakeholders to identify system upgrade requirements and align objectives with organizational goals.
Serve as the primary point of contact for upgrade-related inquiries and provide clear communication on project progress, timelines, and any potential impacts.
    System Maintenance and Support:

Provide ongoing support for the HCAS system and associated technical capabilities, ensuring that system modifications do not affect system performance.
Troubleshoot any issues that arise during upgrades and provide timely resolutions to minimize disruptions.
    Production and Non-Production Environment Management:

Oversee upgrades and modifications across both production and non-production environments, ensuring consistent performance and reliability.
Monitor system health post-upgrade and ensure that all instances remain fully functional.
    Documentation and Reporting:

Create and maintain detailed documentation of upgrade processes, system changes, and modifications to ensure transparency and knowledge sharing across teams.
Prepare and present progress reports and updates to stakeholders and leadership.
    Experience:

8+ years of experience in IT system upgrades, maintenance, or support, with a focus on large-scale systems in government or healthcare environments.
Proven track record of managing complex system upgrades across production and non-production environments.
Hands-on experience with HCAS or similar systems is highly desirable.
Strong knowledge of system upgrade processes, including planning, execution, troubleshooting, and post-upgrade support.
Excellent communication skills for collaborating with technical teams and stakeholders to ensure alignment throughout the upgrade process.
Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.
Proficiency in system maintenance, troubleshooting, and documentation.
Key Competencies:

System Upgrade and Modification
Stakeholder Collaboration
Production and Non-Production Environment Management
Troubleshooting and Support
Documentation and Reporting
 

Senior Platform and Software License Manager
We are seeking an experienced Senior Platform and Software License Manager to oversee the management of the Health Care and Administration Services (HCAS) systems at the Department of Health and Human Services (HHS). The role involves managing the Salesforce platform and other acquisition-related technical capabilities, as well as overseeing software licenses for associated organizations. The ideal candidate will serve as the system administrator for the Salesforce platform, provide license management support, and offer recommendations based on business needs.
    Salesforce Platform Management:

Serve as the system administrator for the Salesforce platform, managing its functionality and usage for various processes such as change management requests, audit/incident requests, and user provisioning.
Monitor platform performance and ensure system stability and security.
    Centralized License Management:

Oversee and manage software licenses for HCAS and associated organizations, ensuring compliance with licensing agreements.
Track, renew, and allocate software licenses to meet the organization's needs, while optimizing license usage and reducing costs.
    Platform Usage Analysis and Recommendations:

Analyze the Salesforce platform usage to understand current business needs and future requirements.
Provide data-driven recommendations to improve platform utilization, streamline processes, and enhance the efficiency of change management and incident handling.
    Stakeholder Communication:

Act as a liaison between technical teams and business stakeholders to ensure platform and license management aligns with organizational goals.
Provide updates on platform performance, license management, and any recommended changes or upgrades.
    Documentation and Reporting:

Maintain detailed documentation of platform management, software licenses, and system administration activities.
Generate reports on license usage, platform performance, and make recommendations for optimization.
    Experience:

7+ years of experience in platform management, system administration, or software license management, preferably within government or healthcare settings.
Proven expertise managing Salesforce or similar platforms, including system administration and change management processes.
Strong background in software license management, ensuring compliance with agreements and optimizing usage.
Proficient in Salesforce platform administration, including user provisioning, change management, and incident resolution.
Strong understanding of software license management best practices, including tracking, renewal, and cost optimization.
Analytical skills to assess platform usage and recommend process improvements.
Excellent communication and documentation skills for reporting and collaborating with stakeholders.
Key Competencies:

Salesforce Platform Management
Software License Management
System Administration
Stakeholder Communication
Analytical and Problem-Solving Skills

Senior SharePoint and Digital Dashboard Manager
We are seeking an experienced Senior SharePoint and Digital Dashboard Manager to provide technical and administrative support for the Acquisition Business Solutions (ABS) and Health Care Administration Services (HCAS) programs at the Department of Health and Human Services (HHS). The ideal candidate will ensure the smooth operation of SharePoint and digital dashboard platforms, managing updates, functionality, and user support. The role involves creating dashboards, managing software performance, and aligning SharePoint capabilities with business goals.
    SharePoint Administration:

Ensure SharePoint functionality and provide ongoing support to ABS and HCAS program users.
Perform regular software updates, monitor system performance, and resolve any performance-related issues.
Provide guidance and solutions for how SharePoint can be effectively utilized to meet the organization's business goals.
    Digital Dashboard Management:

Create and manage digital dashboards, including layouts, widgets, data definitions, and filters.
Maintain dashboard performance and ensure dashboards provide valuable insights for program management and operations.
    System Support and Issue Resolution:

Address and troubleshoot any issues related to SharePoint or the digital dashboards, ensuring prompt resolution to minimize downtime.
Provide user support, training, and guidance to ABS and HCAS customers regarding SharePoint and dashboard functionalities.
    Customization and Optimization:

Devise and implement custom themes and configurations within SharePoint to optimize user experience and meet specific business needs.
Analyze how SharePoint and dashboard features can be optimized for greater alignment with organizational objectives.
    Reporting and Documentation:

Maintain detailed documentation on system updates, user requests, issue resolution, and dashboard performance.
Provide regular reports to stakeholders on system functionality, user satisfaction, and recommendations for improvements.
    Experience:

7+ years of experience in SharePoint administration and digital dashboard management, preferably in a government or healthcare environment.
Proven experience with creating and managing dashboards, including dashboard design and data integration.
Expertise in SharePoint administration, including configuration, troubleshooting, and user support.
Proficient in dashboard creation, design, and management, with a focus on layouts, widgets, and data integration.
Strong problem-solving skills, with the ability to address system performance issues and provide quick resolutions.
Excellent communication skills for user support and stakeholder engagement.
Key Competencies:

SharePoint Administration
Dashboard Creation and Management
System Troubleshooting
User Support and Training
Reporting and Documentation
 

Senior Test Tools License Manager
We are seeking a Senior Test Tools License Manager to oversee the license management of test management tools at the Department of Health and Human Services (HHS). The ideal candidate will be responsible for managing, tracking, and optimizing the licenses associated with test management tools, ensuring compliance and supporting the organization’s testing and development processes.
    License Management for Test Tools:

Manage and administer licenses for test management tools, ensuring they are properly allocated and available for development and testing teams.
Track license usage and ensure compliance with software licensing agreements.
Ensure licenses are renewed in a timely manner to prevent disruptions in testing workflows.
    Optimization and Cost Management:

Analyze the usage of test tools to provide recommendations for optimizing licenses and reducing unnecessary costs.
Work with procurement teams to negotiate license agreements and terms with vendors to ensure cost-effective solutions.
    Stakeholder Coordination:

Collaborate with testing teams, developers, and other stakeholders to understand their tool needs and ensure appropriate license provisioning.
Communicate license availability, renewal schedules, and any potential changes or upgrades to relevant teams.
    Reporting and Documentation:

Maintain detailed records of licenses, including usage reports, renewal dates, and compliance documentation.
Generate regular reports on license usage trends and recommendations for improvements.
    Experience:

5+ years of experience in license management, specifically related to test management tools.
Strong understanding of software licensing agreements and compliance requirements, particularly in a testing or development environment.
Proficient in managing and optimizing software licenses, with experience in test management tools.
Strong organizational and analytical skills for tracking usage and providing data-driven recommendations.
Excellent communication skills for coordinating with stakeholders and vendors.
Key Competencies:

License Management
Test Tools Administration
Cost Optimization
Stakeholder Collaboration
Reporting and Documentation

Senior Artificial Intelligence Support Manager
We are seeking a Senior Artificial Intelligence (AI) Support Manager to oversee and manage the assessment, implementation, and enhancement of AI capabilities within the organization. The ideal candidate will lead efforts to assess AI maturity, develop AI use cases, and implement AI strategies that improve organizational performance. This role involves overseeing AI governance, change management, and leveraging automation and AI tools to optimize workflows and increase productivity.
    AI Maturity Assessment and Strategy Development:

Conduct assessments of the current data structure and AI maturity within the Department of HHS.
Identify and develop the appropriate AI use cases and technologies to improve organizational performance.
Create and implement a comprehensive AI strategy focused on governance, change management, and seamless integration into a government enterprise framework.
    AI Transformation and Implementation:

Leverage AI to boost government productivity by deploying tools and automation to streamline workflows.
Identify opportunities for AI-driven solutions to enhance efficiencies, such as automated processes that eliminate repetitive, time-consuming tasks.
Deploy chatbots and other AI tools to handle simple service requests, improving response time and operational efficiency.
    Governance and Change Management:

Implement and oversee AI governance strategies, ensuring AI is applied responsibly and in alignment with HHS's goals.
Lead change management initiatives associated with the integration of AI tools, ensuring a smooth transition and adoption across various departments.
    Best Practices and Continuous Improvement:

Use industry best practices to avoid common pitfalls in AI transformation and optimize the deployment of AI technologies.
Continuously evaluate and refine the AI strategies to ensure they align with evolving business needs and technological advancements.
    Experience:

7+ years of experience in AI strategy, implementation, and support, preferably within a government or healthcare setting.
Strong background in data structure assessment, AI governance, and change management.
Expertise in AI technologies, particularly in deploying automation tools, chatbots, and AI-driven processes.
Strong critical thinking and analytical skills to assess data structures, identify use cases, and improve system performance.
Ability to lead and execute AI transformation initiatives and oversee cross-functional collaboration.
    Education:

Bachelor’s degree in AI, Data Science, IT, or related field.
Advanced certifications in AI or Machine Learning are preferred.
Key Competencies:

AI Strategy Development
Automation and Process Optimization
AI Governance and Change Management
Data Structure Assessment
Stakeholder Collaboration and Communication

Senior Robotic Process Automation (RPA) Manager
We are seeking a Senior Robotic Process Automation (RPA) Manager to lead the development and implementation of an RPA strategy. The role involves deploying and managing automation solutions, assessing automation opportunities, building business cases, and planning the RPA roadmap to optimize operational efficiency. The Senior RPA Manager will collaborate with the Office of the Chief Information Officer (OCIO) to secure necessary resources and ensure the smooth integration of RPA solutions.
Key Responsibilities:
    RPA Strategy Development:

Develop and implement a comprehensive RPA strategy for HHS, from initial deployment through to scaling and growth.
Assess automation opportunities within the organization and create a business case for each opportunity, ensuring alignment with strategic goals.
    Roadmap and Operating Model:

Plan the automation roadmap, defining phases of deployment, scaling strategies, and resource requirements.
Determine the optimal operating model for RPA within the government framework, balancing efficiency and effectiveness.
    Collaboration and Resource Management:

Work closely with the HHS Office of the Chief Information Officer (OCIO) to ensure the RPA program has the necessary resources and support.
Coordinate with stakeholders and IT teams to ensure alignment and integration of RPA solutions.
    Performance Monitoring and Optimization:

Constantly monitor RPA implementations to identify and address chokepoints that may impact system performance and disrupt workflows.
Implement solutions to mitigate issues and ensure that RPA solutions operate efficiently and effectively.
    Reporting and Communication:

Provide regular updates and reports on RPA program progress, performance metrics, and any identified risks or issues.
Communicate effectively with stakeholders and leadership to keep them informed about RPA initiatives and outcomes.
    Experience:

7+ years of experience in robotic process automation management, including strategy development, deployment, and scaling.
Proven experience in business case development and roadmap planning for RPA solutions.
Strong expertise in RPA technologies and implementation strategies, with a focus on optimizing performance and minimizing disruption.
Excellent collaboration skills, with experience working with CIO offices and other key stakeholders.
Ability to identify and address system performance issues and chokepoints effectively.
Key Competencies:

RPA Strategy and Implementation
Business Case Development
Roadmap Planning and Execution
Performance Monitoring and Optimization
Stakeholder Collaboration and Communication

Senior Cloud Computing & Database Management Specialist
We are seeking a Senior Cloud Computing & Database Management Specialist to oversee and manage the assessment, integration, and implementation of cloud computing technologies within HHS systems. This role involves migrating data from current NIH-hosted services to a new cloud platform, managing cloud databases, ensuring data integrity, and maintaining cloud infrastructure to support uninterrupted operations.
    Cloud Infrastructure Assessment and Integration:

Support the assessment of current cloud infrastructure and manage the seamless integration of cloud computing technologies with existing HHS systems.
Conduct comprehensive analysis and provide recommendations for migrating data from National Institutes of Health (NIH) hosting services to a newly identified cloud platform.
    Data Migration and Management:

Oversee the migration of HCAS/DCIS data to the new cloud hosting platform, ensuring minimal disruption and data integrity throughout the process.
Manage and optimize data storage across cloud platforms to prevent work stoppage and maintain operational efficiency.
    Data Integrity and Security:

Ensure the integrity of cloud-based systems by preventing duplication, resolving conflicts between contradictory records, and maintaining accurate data.
Implement and oversee data security measures and cloud backup strategies to enable rapid recovery in the event of data loss or system failures.
    Cloud Database Maintenance:

Regularly monitor and maintain cloud database storage to ensure optimal performance and availability.
Address and resolve any issues related to cloud database management to prevent disruptions and maintain data accuracy.
    Reporting and Documentation:

Provide regular updates and detailed reports on cloud migration progress, data management status, and any encountered issues.
Document processes, decisions, and configurations related to cloud infrastructure and data management.
    Experience:

7+ years of experience in cloud computing and database management, with a focus on cloud migration and integration.
Proven experience in managing data across cloud platforms and ensuring data integrity and security.
Expertise in cloud computing technologies and database management, including data migration, cloud infrastructure, and backup solutions.
Strong analytical skills to assess and recommend actions for optimizing cloud systems and resolving data conflicts.
Excellent problem-solving abilities to address issues related to data integrity, system performance, and cloud infrastructure.
Key Competencies:

Cloud Infrastructure and Integration
Data Migration and Management
Data Integrity and Security
Cloud Database Optimization
Reporting and Documentation