Job Title: Network Systems Analyst
Location: St. Louis, MO
Duties:
Perform analytical and operational tasks to support cloud, network, and enterprise infrastructure services.
Rack, stack, configure, manage, and analyze cloud, network, security, and wireless infrastructure.
Provide feedback to engineers for continuous service improvement.
Review engineering designs and validate or develop operational procedures and practices.
Act as a cross-functional bridge between engineering teams and customers, ensuring positive outcomes that align with customer expectations.
Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
Collaborate with engineers to evaluate, document, and deploy new products and services.
Maintain a solid understanding of common infrastructure components, including cloud, network, storage, security, and wireless technologies.
Rack, stack, and configure network, wireless, security, and cloud components.
Conduct troubleshooting and manage incidents involving faulty hardware and configurations.
Analyze engineered systems and documentation against customer expectations, providing feedback to Engineering for continual service improvement.
Pursue focused training in one or more specialties, serving as an operational subject-matter expert and team leader for a specific technology (e.g., cloud, network, security, wireless).
Participate in after-hours maintenance, including on-call support, security patching, and scheduled maintenance.
Deliver service requests for infrastructure customers, such as DNS, DHCP, certificates, and VIPs.
Utilize IT Service Management practices, including ticket updates, customer communication, change management, time tracking, and project updates.
Perform additional duties as assigned.
Skills:
Customer Service: Demonstrated aptitude for patience, professionalism, tactfulness, and empathy. Ability to assess customer needs and communicate effectively. Skilled in working with high-level stakeholders and navigating complex enterprise environments.
Project Management: Capable of managing cross-functional projects that require collaboration across multiple stakeholders and leveraging diverse talents.
Planning and Organization: Strong ability to organize and follow complex and detailed technical procedures.
Technical Knowledge: In-depth knowledge of cloud and network operations. Ability to troubleshoot cross-functional issues involving cloud, network, and security components, ensuring rapid resolution or escalation when necessary.
Education:
Bachelor's or professional degree in electronics, engineering, or a closely related field, plus 2 years of experience in cloud/network analysis, operations, or an equivalent combination of education and experience.
CCNA certification preferred.
Minimum Degree Required:
High School Diploma or GED
