Job Title: Program Manager
Location: Columbus, OH 43223 (Hybrid)
Soft Skills:
Strong communication and leadership skills.
Proven experience in influence, collaboration, and negotiation.
Ability to collaborate with cross-functional teams and business units.
Excellent oral and written communication skills, with strong meeting and work session facilitation abilities.
Ability to work independently or as part of a team, managing time and resources effectively to meet deadlines.
Strong understanding of prioritization based on system and/or user requirements.
Excellent organizational, analytical, planning, problem-solving, and decision-making skills.
Proficiency in English, with clear and understandable communication.
Exceptional conflict management skills.
Ability to clarify ambiguous user requirements and create clear, verifiable system requirements.
Strong ability to prioritize and execute tasks in a fast-paced environment.
Extensive experience with Microsoft Excel, SharePoint, Visio, and Project.
Self-motivated, results-driven, and committed to building strong working relationships with subject matter experts (SMEs), development, and QA teams.
Interact with SMEs and lead Joint Application Development (JAD) sessions to clarify business requirements.
Assist QA teams in defining test strategy, acceptance criteria, bug fixing, and issue resolution.
Knowledge of UML diagrams, including business model diagrams, process flows, flow charts, etc. (Familiarity with MS Visio).
Maintain project documentation such as project plans, issue logs, action items, meeting agendas, minutes, and other artifacts as required.
Collaborate with development teams to create design specifications based on business requirements, ensuring consistency and capturing global rules.
Experience coordinating and supporting User Acceptance Testing (UAT).
Assist with end-user training and create training materials as needed.
Required Skills:
A minimum of 8 years of verifiable experience as a full-time delivery project manager or senior business analyst.
At least 4 years of verifiable experience working directly with end-users to define requirements and provide technical advice in large-scale environments.
At least 3 years of experience interviewing non-technical end-users to determine and document current business process flows.
At least 2 years of verifiable experience in Business Process Re-engineering.
Ability to transfer business analysis knowledge to staff members.
Strong multitasking abilities and the capacity to meet aggressive deadlines.
Attention to detail in tracking and managing requirement changes.
Experience working in a collaborative, team-oriented, agile environment.
Proficiency with TFS (Team Foundation Server).
