Patient Service Technician (Phlebotomy) - Hyannis, MA

Job Title: Patient Service Technician (Phlebotomy)
Location: Hyannis, MA 02601
Contract Duration: 13 Weeks
Pay Rate: $30 – $35 per hour (based on experience)

Job Overview

"Navitas Healthcare, LLC" is seeking a skilled and patient-focused Patient Service Technician (Phlebotomy) to provide high-quality care through accurate and efficient specimen collection. This role serves as a front-line representative of the laboratory, ensuring excellent patient interaction while maintaining compliance with all clinical and regulatory standards.

Key Responsibilities

• Deliver exceptional customer service to patients, families, and healthcare staff while maintaining strict confidentiality
• Perform phlebotomy procedures including venipuncture, finger sticks, and heel sticks for patients of all age groups
• Collect additional specimens such as throat swabs and provide clear instructions for at-home collections (e.g., urine and stool samples)
• Process specimens by centrifuging, labeling, storing, and preparing samples according to testing requirements
• Accurately enter patient demographics and physician orders into the Laboratory Information System (LIS)
• Ensure compliance with HIPAA, Medicare, and laboratory protocols
• Travel between and support multiple collection sites, including site opening and closing responsibilities
• Perform mobile phlebotomy services at nursing homes, patient homes, and physician offices as needed
• Communicate effectively with physicians and clients regarding specimen integrity and test results
• Troubleshoot and resolve specimen-related issues, escalating concerns when necessary
• Maintain inventory, supplies, and cleanliness of phlebotomy areas and workspaces
• Participate in on-call rotation as required
• Collaborate with laboratory staff to support efficient, team-based operations

Qualifications

• High School Diploma or GED required
• Completion of a phlebotomy training program or equivalent hands-on experience required
• Phlebotomy certification preferred
• Valid U.S. Driver’s License with an acceptable driving record required
• Ability to travel between sites and perform mobile phlebotomy services
• Basic knowledge of medical terminology (assessment may be required)
• Proficiency in Microsoft Office and general computer skills preferred
• Strong communication, interpersonal, and organizational skills
• Ability to work independently as well as in a team-oriented environment
• Demonstrated commitment to confidentiality, professionalism, and patient safety

For more details contact at hdavda@navitashealth.com or Call / Text at 516-862-1169.

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.