Mainframe Operator - MO 26-04212

Job Title: Mainframe Operator

Location: Pontiac, MI 48341 (Onsite Only)

Duration: 6 Months

Job Summary:

We are seeking an experienced Mainframe Operator to support critical IT operations in a fast-paced environment. This role will function as a Level 1 Incident Manager, responsible for monitoring systems, managing incidents, and ensuring the availability and performance of infrastructure and services.

Key Responsibilities:

• Act as a Level 1 Incident Manager for critical IT incidents and events
• Create, triage, escalate, and track technology-related incidents
• Monitor infrastructure using graphical monitoring tools and dashboards
• Operate and monitor IBM mainframe control consoles
• Perform routine system performance checks and ensure system stability
• Assist with review and validation of Job Control Language (JCL)
• Collaborate with IT teams, customers, and vendors to resolve issues
• Maintain accurate incident logs and documentation
• Support delivery tasks and handle equipment as needed (up to 50 lbs)

Required Qualifications:

• Minimum 5 years of experience in a mainframe or IT operations environment
• Strong knowledge of IBM Mainframe systems
• Experience in incident management and monitoring tools
• Proficiency with:
  • Microsoft Teams
  • Monitoring tools such as WhatsUp Gold, Pingdom, and PRTG
• Excellent communication and coordination skills

Work Environment & Requirements:

• Onsite role (no remote/work-from-home option)
• Must be flexible to work holidays, day, afternoon, and midnight shifts
• Ability to lift up to 50 pounds as required

Key Competencies:

• Strong problem-solving and incident management skills
• Ability to work under pressure in a critical operations environment
• Attention to detail and system monitoring expertise
• Effective communication with technical and non-technical stakeholders

For more details reach at hgupta@navitassols.com.