Customer Support Analyst – Intermediate (AV & IT Support) - 26-03047

Job Title: Customer Support Analyst – Intermediate (AV & IT Support)

Location: Tallahassee, FL

Duration: 2 Months (Possible Extension)

Work Mode: Onsite

Job Summary:

We are seeking an experienced Customer Support Analyst (Intermediate) with a strong background in Audio-Visual (AV) systems and IT support. The ideal candidate will be responsible for setting up, maintaining, and troubleshooting AV equipment for live events while also providing Tier 2 technical support for IT systems and end users.

Key Responsibilities:

• Install, configure, and operate AV equipment (projectors, microphones, video monitors, sound systems, Teams Rooms)
• Provide support for live events and digital meeting platforms (Microsoft Teams, Zoom)
• Perform advanced troubleshooting for AV and IT-related issues
• Manage and resolve Service Desk tickets (Tier 2 support)
• Support computer systems, software, printers, and peripherals
• Maintain and test AV equipment; ensure operational readiness
• Assist in conference room setup, layout, and acoustics optimization
• Coordinate repairs, service calls, and equipment inventory
• Maintain technical documentation and service records
• Provide user training and technical guidance on AV systems
• Assist with workstation support and PC replacements

Required Qualifications:

• High School Diploma or equivalent (vocational/technical education preferred)
• Hands-on experience with:
  • Projection systems, LCD displays, video conferencing tools
  • Wireless presentation systems & AV control systems
• Strong knowledge of:
  • Computer hardware, software, and firmware
  • LAN/WAN environments
  • Microsoft technologies (Windows OS, Office, Outlook)
• Proven ability in advanced troubleshooting across AV and IT systems
• Experience with ticketing systems and support environments

For more details reach at resumes@navitassols.com