đź“Ť Location: Houston, TX
Assignment Duration: 13 Weeks
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay Rate: $18.00 per hour
A healthcare organization in Houston, Texas is seeking a Patient Access Representative to support front office and call center operations. This role serves as the first point of contact for patients and plays a key role in registration, scheduling, referrals, and insurance verification.
The ideal candidate has strong customer service skills, call center experience, and a solid understanding of healthcare front office workflows.
Greet and assist patients, visitors, and guests in a professional and courteous manner
Perform accurate patient registration, check-in, and check-out processes
Verify insurance coverage and benefits; obtain referrals and pre-authorizations as needed
Collect co-pays, deductibles, and outstanding balances; process cash and credit card payments
Maintain accurate and up-to-date patient records in the system
Provide front office and call center support, including answering phones and scheduling appointments
Manage patient flow and respond to patient inquiries or concerns
Ensure compliance with HIPAA and confidentiality standards
Maintain a clean, organized, and welcoming front office environment
Minimum 2 years of experience in a medical front office or patient access role
Call center and appointment scheduling experience required
Referral processing experience required
Strong customer service and cashier experience
Health insurance verification experience
Proficiency in data entry and basic computer skills
Ability to use a 10-key keypad by touch
Knowledge of Microsoft Word and Excel
High School Diploma or GED preferred
Strong communication and interpersonal skills
Attention to detail and organizational abilities
Ability to multitask in a fast-paced healthcare environment
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.