Public Safety Dispatcher - 911CC

Public Safety Dispatcher

Location: Washington, DC
Employment Type: Contract

Position Overview

A public safety communications center in Washington, DC is seeking experienced Public Safety Dispatchers to support emergency and non-emergency response operations within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC). This role is responsible for coordinating and monitoring the response of Police and Fire/EMS units while maintaining accurate, real-time communication during critical incidents.

Key Responsibilities

• Dispatch emergency and non-emergency calls for Police and Fire/EMS units using approved dispatch formats and response plans
• Coordinate and monitor unit activity to ensure timely and appropriate emergency response
• Operate assigned primary and secondary radio channels
• Maintain control of radio channels and utilize backup systems during primary system outages
• Practice proper radio communication techniques and issue required notifications
• Determine the type and level of emergency assistance required
• Relay messages accurately and completely to responding units
• Document all events thoroughly with pertinent information received
• Update and modify event classifications as additional information becomes available

Minimum Education & Experience

• High school diploma or equivalent
• Minimum 1 year of experience as a released Emergency Communications Officer in a multi-discipline public safety PSAP

Required Skills & Abilities

• Excellent verbal and written communication skills
• Strong multitasking and prioritization abilities
• Typing and computer proficiency of at least 25 words per minute
• Ability to remain calm, focused, and effective in high-stress situations
• Ability to follow instructions, protocols, and standard operating procedures
• Fluency in English (spoken and written)
• Experience in two or more of the following disciplines preferred:
• Call Taking
• Fire/Rescue Radio Operations
• Law Enforcement Radio Operations
• Willingness to work assigned schedules based on jurisdictional needs
• Contract employees must comply with all applicable jurisdictional policies and procedures, including human resources and progressive discipline policies