Public Safety Call Taker – Emergency Communications - 911CC

Public Safety Call Taker – Emergency Communications

Location: Washington, DC
Employment Type: Contract

Role Overview

An emergency communications operation in Washington, DC is hiring Public Safety Call Takers to support daily call-handling operations. This position requires strong communication skills, attention to detail, and the ability to remain calm while assisting callers during emergency situations.

Key Duties

• Receive and screen incoming emergency and non-emergency calls
• Accurately record incident details in a CAD system
• Coordinate with police, fire, and EMS units by monitoring response status
• Provide emergency medical or safety instructions until help arrives
• Transfer callers to appropriate internal or external agencies
• Document and update incident records in real time
• Communicate critical information clearly and efficiently

Education & Experience

• High school diploma or GED required
• Minimum 1 year of experience in an ECC or PSAP environment

Required Skills

• Excellent verbal and written communication abilities
• Ability to multitask and prioritize during high call volume
• Typing proficiency of at least 25 words per minute
• Ability to stay focused and calm in stressful environments
• Ability to follow procedures and protocols accurately
• English fluency required
• Prior experience in at least two of the following preferred: Call Taking, Fire/Rescue Radio Operations, Law Enforcement Radio Operations
• Willingness to work assigned schedules
• Subject to all applicable jurisdictional employment policies