Job Title: Transportation Dispatcher
Location: Springdale, AR
Duration: 3 months
Work Type: 100% Onsite
Shift Schedule:
Primary Shift: Sunset Shift – Wednesday to Friday, every other Saturday, 8:00 PM – 8:00 AM
Training Schedule: Monday–Friday, 7:30 AM – 4:30 PM (for at least 3 weeks)
The Transportation Dispatcher is responsible for managing relationships between carriers, customers, and sales teams for assigned accounts. This role requires in-depth knowledge of customer operations, product needs, and internal processes to deliver high-quality service. The CSA partners closely with Sales and Operations teams to ensure prompt issue resolution and optimal customer satisfaction.
Serve as the primary point of contact between the internal Supply Chain team and assigned external customers.
Manage all aspects of customer relationships, including analyzing incoming emails and determining prompt resolutions.
Establish and maintain effective working relationships with key internal stakeholders.
Utilize multiple dispatch systems (e.g., TES, LME, FourKites, OTR) and external scheduling systems (e.g., Retailix, Retail Link, UNFI, One Network) to troubleshoot and resolve issues across business units.
Maintain knowledge of internal policies, procedures, and software applications.
Maintain knowledge of external customers’ organizational structures, procedures, and relevant operational details.
Identify cost-effective solutions to meet both internal and customer needs.
Implement creative solutions to resolve delivery issues and positively represent the organization.
Ensure accurate delivery of products to external customers.
Maintain professional communication and documentation standards.
Perform other related duties as assigned.
Education:
Bachelor’s degree or equivalent work experience in customer service or transportation/logistics.
Experience:
Customer service experience beyond a call center environment required.
Dispatch experience in transportation/logistics is a plus.
Computer Skills:
Proficiency in MS Office applications required.
Majority of business conducted via email (up to and possibly exceeding 300 emails per day).
Communication & Professional Skills:
Strong written, oral, and interpersonal communication skills.
Conflict management and negotiation skills.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills.
Positive attitude and customer-focused mindset.
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.