The Tech Refresh Project Manager will lead and manage large-scale public safety technology refresh initiatives, supporting mission-critical communications and 9-1-1 systems. This role is responsible for overseeing projects across the full lifecycle—from planning and procurement through implementation, transition, and closeout—while coordinating with executive leadership, technical teams, vendors, and government stakeholders.
The ideal candidate brings deep experience in Land Mobile Radio (LMR) environments, PSAP/NG911 systems, and public-sector project management, with the ability to deliver complex, multi-agency programs in highly regulated environments.
Develop and manage project charters, scope statements, schedules, status reports, risk and issue logs, and related project artifacts
Lead projects through the full implementation and development lifecycle, ensuring milestones and deliverables are met
Identify, manage, and mitigate project risks and issues; escalate as needed to senior leadership
Create and execute project management and communication plans
Plan, track, and drive infrastructure and technology solutions
Collaborate closely with executive leadership and internal/external stakeholders
Oversee blended teams of internal staff and independent consultants
Manage vendor relationships, contracts, and deliverables
Ensure adherence to established PMO methodologies, standards, and governance processes
Participate in RFP development, vendor evaluation, selection, and contract reviews
Support PMO functions including budget tracking, reporting, scheduling, change control, and documentation management
Review project artifacts such as technical requirements, architecture, UX designs, testing plans, and implementation documentation
Manage training plans, operational readiness, and post-implementation support planning
Lead project closeout activities, including knowledge transfer and transition to operational teams
Provide regular status updates and reports to senior leadership and stakeholder groups
Support continuous process improvement aligned with PMI PMBOK and public safety project methodologies
Manage special projects and initiatives as assigned
Candidates must meet all required criteria to be considered.
12+ years of experience working within Land Mobile Radio (LMR) communication systems environments
10+ years of experience supporting PSAP / 9-1-1 dispatch operations
Proven experience with government LMR communications and NG911 systems, including multi-agency interoperability
Demonstrated success as a Project or Program Manager delivering key outcomes to internal and external stakeholders
Strong knowledge of:
Analog and digital radio technologies
Conventional and trunked radio systems
VHF, UHF, 150 MHz, 700 MHz, and 800 MHz frequency bands
Emerging LMR, LTE, and NG911 technologies
Experience with logging and recording technologies in public safety environments
Knowledge of government procurement processes, including requirements definition and acquisition support
Experience managing or supporting radio systems for federal, state, or local government entities
Proven ability to manage projects involving the design, implementation, and integration of new or upgraded 9-1-1 radio technologies
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite