Location: Brooklyn, NY (Onsite / Hybrid as required)
Duration: 11 Months
The NG911 Business Process SME will provide expert guidance and advisory support for a Next Generation 9-1-1 (NG9-1-1) program. This role focuses on business process alignment, call handling system integration, and validation of operational workflows to support emergency communications modernization initiatives.
The consultant will work closely with public safety stakeholders to support system implementation, testing, and standards compliance while ensuring business processes align with NG9-1-1 operational requirements.
Provide expert advisory support across all aspects of NG9-1-1 initiatives, with a strong focus on Call Handling System (CHS) integration
Apply business process methodology expertise to support system implementation, validation, and testing efforts
Assist in developing and documenting use cases, call flows, and operational scenarios for all NG9-1-1 call types
Support requirements definition and validation for NG9-1-1 call handling systems and associated standards
Collaborate with technical and operational teams to ensure alignment between business processes and system capabilities
Analyze existing workflows to identify gaps, inefficiencies, and opportunities for improvement
Provide clear and effective communication of complex process and system concepts to diverse stakeholders
Note: Candidates must meet all mandatory requirements to be considered.
Minimum 12 years of senior-level, hands-on experience as an audio/telephony systems SME
Extensive experience with:
Public Safety systems
Quality Assurance
Systems Design, Development, Integration, and Testing
Deep understanding of public safety operational environments, including industry challenges, regulations, and compliance requirements
Strong analytical skills with the ability to evaluate existing processes and recommend effective improvements
Excellent verbal and written communication skills for engaging technical and non-technical stakeholders
Demonstrated commitment to staying current with industry trends, emerging technologies, and best practices in business process management
Strong collaboration skills and experience working with cross-functional teams
High learning agility with the ability to quickly adapt to new tools, systems, and methodologies
Relevant certifications in business process management or related disciplines, such as:
Six Sigma
Lean
BPMN
Ability to leverage technology to enhance, streamline, and automate business processes