Workforce Productivity Service Desk Specialist - COTWA

IT - WA - Maple Valley, WA
Maple Valley, Washington

Locations: Maple Valley, Eatonville, North Bend, Snoqualmie
Posted On: October 16, 2025
Last Day to Apply: October 30, 2025
Pay: $26.00 to $45.00 per hour

Workforce Productivity Service Desk Specialist

The Workforce Productivity Service Desk Specialist provides frontline technical support to end users, ensuring smooth operation of desktop, mobile, and cloud-based productivity tools. This role focuses on rapid issue resolution, escalation, and end-user satisfaction.

Key Responsibilities

Serve as the first point of contact for technical support inquiries via multiple channels.

Troubleshoot and resolve hardware, software, and Microsoft 365-related issues.

Support application messaging and integration using XML and related technologies.

Log, track, and escalate incidents and service requests as needed.

Provide user guidance on SharePoint, web tools, and workforce productivity platforms.

Required Skills & Experience

Knowledge of Microsoft 365, SharePoint, and ITSM tools.

Familiarity with application messaging standards (XML, SOAP, WSDL, UDDI).

Understanding of common desktop and mobile device configurations.

Strong troubleshooting and communication skills.

Exposure to Agile service management processes.