Job Title: Patient Services Representative
Location: Crown Point, IN 46307
Duration: 3+ Months (with possible extension)
Pay Rate: $18/hr. on W2
We are seeking a Patient Services Representative to join our clinical team and deliver outstanding patient care in a supportive, team-based environment. This role is ideal for someone who is passionate about providing excellent customer service, eager to learn, and interested in beginning or growing a career in the dental/healthcare field.
The Patient Services Representative will support staff members and patients by answering phones, scheduling appointments, assisting with patient inquiries, and coordinating treatment plans through financial arrangements. Flexibility, professionalism, and strong communication skills are essential to success in this role.
Provide friendly and professional customer service: greet, acknowledge, and assist patients.
Respond to patient questions and concerns in alignment with policies.
Answer and manage phone calls promptly and professionally.
Schedule, confirm, and update patient appointments.
Follow up on missed or canceled appointments.
Register patients upon arrival.
Post charges and payments to patient accounts.
Check and respond to voicemail daily.
Maintain a clean, welcoming waiting area for patients.
Previous experience answering telephones.
Strong customer service skills with a patient-first mindset.
Experience working in a dental, medical, or other healthcare office.
Familiarity with insurance plans (HMO/PPO) is a plus.
High school diploma or GED required.
For more details contact at vgill@navitassols.com/516-862-1203
About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.