IT Technical Helpdesk Technician – Tier II - SOSCA

Job Title: IT Technical Helpdesk Technician – Tier II
Duration: 12 Months
Location: Columbia, SC (Onsite)

Overview:
We are seeking a skilled IT Technical Helpdesk Technician – Tier II to support and enhance IT security, infrastructure, and operations. This role will collaborate with the IT Manager to maintain and secure networks, servers, software, and hardware; manage user accounts; enforce policies; provide training; oversee privilege management; and support incident response. The position also involves regular internal and external audits and ensuring compliance with state Department of Information Technology requirements.

Key Responsibilities:

• Manage and maintain complex IT systems, including network infrastructure, firewalls, wired/wireless networks, data/web/SQL servers, Office 365 platform, SQL databases, commercial databases, hardware/software, backup solutions, email filtering, Active Directory, group policies, file permissions, enterprise antivirus, and other IT assets.
• Monitor network and equipment performance, security, and capacity.
• Provide technical guidance and strategic recommendations on the most effective use of technology to support operations.
• Manage the IT budget, CIO IT plan, and procurement processes.
• Develop, implement, and enforce policies to ensure data integrity, confidentiality, and availability.
• Administer reliable data backup solutions and implement robust security measures to protect resources.
• Serve as system administrator for the POS system, ensuring software/hardware updates, secure database maintenance, and backups.
• Act as policy liaison for state information technology security requirements.
• Perform other duties as assigned.

Required Skills:

• 2+ years of Audio-Visual systems experience.
• 2+ years of IT network management experience.
• 2+ years of helpdesk support experience, including Tier I and Tier II issue resolution.
• 2+ years managing network access, user accounts, and peripheral devices.
• Proven ability to ensure continuity of IT operations while supporting evolving technical strategies.

Preferred Skills:

• Project management experience.