Network Technician – Consultant - SOSC

Title: Network Technician – Consultant
Duration: 6 Months
Location: Columbia, SC (Onsite)

Responsibilities:

• Administer, install, configure, maintain, and support computer hardware, software, printers, and network connectivity under limited supervision.
• Update and manage tickets in the ticketing system for all IT-related issues; assist helpdesk with lower-tier support when needed.
• Monitor cyber threats, attacks, and vulnerabilities (e.g., viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATs, logic bombs).
• Troubleshoot network connection issues between endpoint devices and distribution switches.
• Process inventory and maintenance requests for computer systems and printers.
• Conduct and assist with equipment inventory across all agency regions.
• Prepare new systems and devices for employees.
• Update user information in Active Directory and perform password resets and system configurations.
• Utilize SCCM for system updates and management.

Required Skills:

• 5+ years of enterprise desktop support and customer service experience.
• Proficiency in desktop administration for Windows 10 and Windows 11.
• Strong troubleshooting skills for desktops, printers, networks, and MDM-managed iPhones.
• Experience with Active Directory and SCCM updates.
• Familiarity with IT networks, virtual environments, databases, and storage systems.
• Experience with Windows security (Group Policy), Windows Server 2019, and M365.
• Excellent communication skills (phone, email, in-person) across varied situations and personalities.
• Ability to perform both remote and onsite technical support, including multi-site support.
• Minimum 3 years of experience in system administration.
• Minimum 3 years of experience with SCCM, MDM, and GPO.

Preferred Skills:

• Strong personal, ethical, and moral standards.
• Solid understanding of enterprise desktop support concepts and network endpoint troubleshooting.
• Proactive, self-motivated, and able to prioritize workloads.
• Eagerness to learn new technologies and take ownership of responsibilities.

Required Education:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or Technology Management, OR equivalent work experience.

Preferred Certifications:

• A+
• Network+
• Security+
• MCSA: Windows 1