Job Title: Rental Assistant
Location: Fairfax, VA
Pay Rate: $19/hour
Shift: Weekly hours as scheduled
Seeking a Rental Assistant to provide administrative and client-facing support for a Rental Assistance team within a public housing services department. This role is critical for ensuring efficient processing of rental support applications and maintaining communication with clients, landlords, and internal stakeholders.
Serve as the first point of contact for individuals seeking rental assistance through phone, email, or walk-ins.
Assist with the intake and completion of rental assistance applications, including Section 8 and emergency housing programs.
Track application progress and manage associated documentation.
Enter and maintain accurate records using systems such as Excel, case management software, and housing platforms (e.g., Yardi).
Communicate effectively with applicants, landlords, and program staff regarding case updates.
Coordinate appointments and provide logistical support to caseworkers.
Generate routine reports related to application statuses, payments, and client outcomes.
Sort and distribute mail and other time-sensitive documents to appropriate personnel.
Maintain client confidentiality and adhere to all applicable housing and privacy regulations.
Experience in administrative or clerical support roles.
Strong customer service background, especially when working with vulnerable or diverse populations.
Proficiency in Microsoft Office tools (Excel, Word, Outlook).
Strong organizational and time management skills.
Clear and professional verbal and written communication.
Experience using Yardi or other property management systems.
Background in housing or social services programs.