Job Title: Emergency Communication Engineer
Location: Brooklyn, NY
Duration: 1-Year Contract
Job Description:
We are seeking an experienced Emergency Communication Engineer to provide technical oversight and support for emergency communications systems and infrastructure. This role involves collaboration with service providers, support for 911 and NG911 networks, and the deployment and maintenance of communication technologies critical to public safety operations.
Responsibilities:
Oversee vendors managing telecommunications and emergency communications infrastructure
Coordinate with 911 service providers, relay centers, and nearby jurisdictions
Deploy and support emergency network hardware, including racking and cabling
Configure, test, and troubleshoot emergency communication network systems
Provide technical support for E911, NG911, and Text-to-911 (SMS, MMS, RTT)
Support ESInet systems, public safety unified communications, and third-party emergency communication solutions
Investigate and resolve service failures and infrastructure issues, identifying root causes and implementing fixes
Manage assets and maintain documentation for emergency communication technologies
Support and validate testing within a 911 lab environment
Mandatory Qualifications:
8+ years of experience in data center or field support roles
4+ years of LAN/WAN network troubleshooting experience
4+ years of experience with communication routing and delivery across Wireline, Wireless, and VoIP
Proficiency in MS Excel, Visio, Word for documentation
Strong understanding of networking hardware, telecom cabling, and computing systems
Experience with LEC circuit turn-up and termination
Ability to perform physical installation tasks and follow detailed instructions
Willingness to travel locally and work on-call or during off-hours as needed
Bachelor's degree in Computer Science or a related field
Excellent communication and documentation skills
Preferred Knowledge/Experience:
Emergency communications infrastructure and systems
E911 call routing, selective routing, ANI/ALI, and location-based services
911 call handling systems, DMS/ACD systems
NG911 ESInet call routing
Land-mobile-radio systems (P25, conventional, trunked)
SMS, RTT, and TCC routing, including aggregation methods
GIS and geolocation systems used in emergency communications