Job Title: Intermediate Technical Trainer / Instructional Designer
Location: Everett, MA 02149 (Hybrid – Onsite & Remote)
Duration: 10 Months
Pay Rate: 55 W2/ 60 C2C
We are seeking a skilled and adaptable Technical Trainer / Instructional Designer to support the implementation and ongoing user education for Child Care Financial Assistance (CCFA) software applications. This role focuses on training a diverse range of stakeholders—including families, providers, and staff—on complex technical systems in a clear, accessible, and engaging way. The ideal candidate will bring a strong foundation in instructional design, adult learning theory, and both in-person and virtual facilitation.
This is a hybrid position located in Everett, MA, with the opportunity to make a significant impact in the public services sector.
Design, develop, deliver, and maintain training programs for CCFA software, tailored to a wide audience including families, child care providers, partner agencies, and staff.
Translate technical language into user-friendly content, with sensitivity to learners with limited English proficiency.
Deliver live training sessions both in-person and virtually, ensuring engagement and clarity.
Create learning materials such as manuals, job aids, user guides, and digital modules using Microsoft 365, Zoom, GoToMeeting, and other tools.
Collaborate with stakeholders to evaluate training needs and assess program effectiveness.
Apply adult learning principles and instructional design best practices to all educational content.
Provide frontline technical support and issue triaging through ServiceNow, escalating as necessary.
Develop accessible, self-paced training content using modular design principles.
Incorporate financial and fiscal workflows into training content for non-technical and non-financial audiences.
Demonstrated experience in technical training or instructional design roles.
Proven ability to simplify complex technical concepts for non-technical users.
Strong written and verbal communication skills, especially with diverse learner groups.
Familiarity with adult learning theory and training development methodologies.
Proficiency with Microsoft 365 (Word, PowerPoint, Teams), Zoom, and GoToMeeting.
Experience developing job aids, training manuals, and interactive learning content.
Ability to adapt training for individuals with limited English proficiency.
Familiarity with ServiceNow or similar support ticketing systems.
Understanding of financial systems, budgeting, or payment processes in public programs.
Experience with public benefit systems in early childhood, education, or human services.
Knowledge of content management systems (CMS) for organizing training content.
Proficiency in Articulate or similar e-learning authoring tools.
Experience working in government settings (local, state, or federal).
Experience with Jira for tracking tasks, sprints, and software releases.
Agile methodology experience, including facilitation of Agile ceremonies (e.g., stand-ups, sprint planning, retrospectives).
Ability to lead cross-functional teams and manage timelines and communication in an Agile environment.
Empathetic communicator who can tailor content to varied audiences.
Strong organizational and multitasking skills.
Proactive team player with a learner-first mindset.