Job Title: IT Technical Helpdesk Technician – Tier II
Duration: 12 Months
Location: Columbia, SC
This role supports and enhances the organization's information security and IT infrastructure. The IT Technical Helpdesk Technician – Tier II collaborates with the IT Manager to maintain, update, and configure networks, servers, software, and hardware. Responsibilities include managing user accounts, enforcing IT policies, supporting incident response efforts, and providing technical support across multiple systems. Regular auditing and policy enforcement, in compliance with state-level IT regulations, are key components of this role. This position also works closely with department leaders to align IT operations with organizational goals.
Manage and maintain complex IT systems, including:
Network infrastructure (wired/wireless)
Firewalls
Data, web, and SQL servers
Office 365, SQL and commercial databases
Backup solutions and antivirus tools
Active Directory, group policies, file permissions
Email filtering and related systems
Monitor network and equipment performance, security, and capacity.
Provide strategic IT direction and recommendations for hardware/software installations and network design.
Administer the IT budget, strategic IT plans, and procurement processes.
Develop and implement security policies to ensure data integrity, confidentiality, and availability.
Maintain and secure system backups.
Serve as system administrator for point-of-sale (POS) systems, ensuring software/hardware updates and secure SQL database backups.
Act as Policy Champion for state-level IT compliance and cybersecurity frameworks.
Perform other duties as assigned.
Minimum 2 years of Audio Visual support experience
Minimum 2 years of IT network experience
Minimum 2 years of help desk experience providing Tier I and Tier II support
Experience managing user access, network resources, and peripheral devices
Proven ability to ensure operational IT continuity during strategic reviews or transitions
Project management experience