Patient Coordinator - PC 25-24131

Position: Patient Coordinator
Location: New York City, NY 10003
Shift: Monday–Friday, 8:00 AM – 5:00 PM
Duration: 3 Months (with possible extension)

Pay Rate: $20/hour 

Job Summary:

A leading healthcare facility in New York City is seeking a Patient Services Representative (Patient Coordinator) to support front-office operations in an ambulatory care setting. This role involves patient registration, scheduling, billing, and customer service duties to ensure a smooth and positive experience for patients and staff alike.

Key Responsibilities:

Clinical/Technical/Service Tasks:

• Schedule patient appointments using IDX; manage ancillary service scheduling

• Make reminder and no-show follow-up calls; print and confirm daily schedules

• Register patients and capture clinical, demographic, and financial data in Eagle and IDX systems

• Collect patient payments (co-pays, hospital charges, etc.) and reconcile daily deposits

• Understand and apply New York State Third-Party Payor eligibility and billing requirements

• Enter CPT-4 and ICD9-CM codes accurately

• Reconcile patient charges and escalate complex billing issues as needed

• Process managed care referrals, assist with check-ins, forms, and transport arrangements

• Communicate effectively with patients, families, and healthcare teams

• Monitor and order clerical supplies and equipment

Administrative/Clerical Support:

• Manage patient flow in the waiting area

• Assist with training and orientation of new or float staff

• Perform clerical tasks: filing, mail distribution, batching forms, and data entry

• Deliver courteous and professional customer service per facility standards

• Assist with special projects or duties assigned by the supervisor

Required Education:

• High School Diploma or equivalent

Required Skills and Experience:

• Strong knowledge of medical terminology

• Basic CPT-4 and ICD9-CM coding familiarity

• Typing speed of 25–35 WPM with high accuracy

• Experience conducting and documenting financial interviews

• Excellent clerical skills, organization, and multitasking abilities

• Understanding of managed care and insurance protocols

• Ability to work with diverse populations with empathy and professionalism

Preferred Qualifications:

• Prior experience in a healthcare or clinical environment

• Familiarity with Eagle and IDX systems

• Bilingual capabilities (a plus, not required)

Work Environment:

• Outpatient/ambulatory care setting

• Fast-paced with emphasis on patient communication and administrative efficiency