Change Management Analyst - CMA 25-25869

Job Title: Organizational Change Management Analyst / Readiness Liaison
Location: Boston, MA 02108
Duration: 1 Year (Renewal Possible)
Work Model: Hybrid (In-State Travel May Be Required)

Position Summary:

A major public sector program is seeking multiple Organizational Change Management (OCM) Analysts / Readiness Liaisons to help prepare state agencies for the implementation of a new enterprise-wide financial solution. These professionals will assess agency readiness, provide tailored support, promote business process adoption, and ensure a smooth organizational transition.

Each Readiness Liaison will be assigned to a group of agencies (grouped by secretariat, business function, or organization type) and will serve as a key driver of change, ensuring users are equipped and supported throughout the transition.

Key Responsibilities:

• Communicate the vision and value of the new financial solution to agency staff and leadership

• Promote and support the adoption of new enterprise functions that may replace existing tools (e.g., vendor or grants management systems)

• Maintain and monitor agency readiness checklists (training, security provisioning, technical requirements, etc.)

• Track technical readiness tasks (interfaces, data warehouse access, reporting needs)

• Collaborate with technical teams to identify and provision appropriate security roles

• Disseminate communications and training materials in a timely, clear manner

• Guide agencies through the transition from "as-is" to "to-be" processes

• Facilitate change readiness interviews and organizational assessments

• Develop agency-specific readiness plans encompassing communications, operations, technical readiness, and training

• Lead agency champion networks, conducting training and educational sessions

• Monitor engagement and provide coaching and follow-up support

• Deliver regular status reports identifying risks, challenges, and recommended solutions

• Support post-implementation success by identifying and mitigating issues

• Build strong, trusted relationships with stakeholders at all organizational levels

Required Skills & Experience:

• 3–5 years of experience in change management roles within large organizations

• Proven success with transformational change initiatives, especially tech adoption

• Strong relationship-building and influencing skills across varied audiences

• Excellent listening, interviewing, and analytical skills

• Skilled in mapping business processes using Visio and analyzing gaps

• Experience with tools such as MS Word, Excel, PowerPoint, Outlook

• Effective communicator—both written and verbal—with strong presentation skills

• Ability to independently track tasks, follow up, and proactively resolve issues

• Willingness to travel frequently across Massachusetts to engage with agencies

• Strong team player able to work collaboratively across departments

• Demonstrated ability to manage competing priorities in a fast-paced environment

Preferred Qualifications:

• Basic understanding of public sector financial business processes, such as:

  • Chart of Accounts

  • GAAP Reporting

  • Federal Grants Management

  • Procurement & Contracting

  • Asset & Inventory Management

  • Billing & Accounts Receivable

  • Data Reporting & Analytics

• Background in large-scale ERP implementations or public sector modernization projects

Education:

• Bachelor’s degree in a relevant field required