Organizational Change Management Analyst / Readiness Liaison - CM25-25869

Job Title: Organizational Change Management Analyst / Readiness Liaison
Location: Boston, MA (Hybrid)
Duration: 12 Months (with potential for extension)

Position Summary:
We are seeking experienced Organizational Change Management Analysts / Readiness Liaisons to support the rollout of a large-scale enterprise financial system within a major public sector organization. The OCM Analysts will act as readiness liaisons, working with multiple agencies to assess, coordinate, and support change readiness activities.

You will join a team of 8–12 Readiness Liaisons, each assigned to one or more groups of agencies organized by secretariat, business function, or operational alignment. You will work under the direction of the Readiness Team Lead within the Organizational Change Management (OCM) workstream, contributing to the overall end-user readiness strategy and implementation plan.

Key Responsibilities:

• Communicate the vision and impact of the new financial system to agency stakeholders and end users.

• Support adoption of enterprise-wide functionality, policies, and processes.

• Develop agency-specific readiness plans, including organizational, operational, technical, and training readiness.

• Assess agency preparedness for go-live, using checklists for key tasks such as system access, user provisioning, and desktop requirements.

• Track technical readiness tasks, including data interfaces, reporting needs, and system configurations.

• Facilitate change readiness interviews and assessments to evaluate agency impact and preparedness.

• Engage agency champions and support their involvement in change management activities.

• Conduct educational and awareness sessions with stakeholders and end users.

• Provide timely status reporting and contribute to risk mitigation strategies.

• Collaborate with technical teams to align security roles, support testing, and ensure system access prior to go-live.

• Offer post-implementation support and assist with issue resolution and continuous improvement.

Required Skills & Qualifications:

• Bachelor’s degree in a relevant field.

• 3–5 years of experience in change management, organizational readiness, or business process transformation within a large enterprise or public sector environment.

• Solid understanding of change management principles, methodologies, and tools.

• Experience facilitating process assessments and mapping “as-is” and “to-be” states using tools such as Visio.

• Excellent communication and interpersonal skills; ability to engage diverse stakeholder groups.

• Strong business acumen and analytical skills.

• Ability to work independently, track tasks, and deliver on deadlines in a fast-paced environment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Visio.

Preferred Qualifications:

• Understanding of financial business processes, including:

  • Chart of Accounts

  • GAAP Reporting

  • Federal Grants Management

  • Project Management

  • Procurement and Contracting

  • Asset and Inventory Management

  • Billing and Accounts Receivable

  • Financial Data Analytics and Reporting

• Previous experience supporting ERP or large-scale system implementations.

• Familiarity with public sector operations and organizational structures.