Job Title: NG911 Senior Business Analyst
Location: On-Site
Duration: 12 Months
Job Type: Contract
We are seeking a highly experienced Senior Business Analyst to support the implementation and testing efforts of a mission-critical Next Generation 9-1-1 (NG911) program. The ideal candidate will have extensive experience in requirements management, testing, and cross-functional collaboration, and be capable of working closely with both technical teams and public sector stakeholders. This role plays a pivotal part in ensuring that requirements are clearly defined, testable, and successfully implemented through all phases of the project.
Lead the execution of the requirements management process, including elicitation, analysis, documentation, and validation
Ensure all test cases align with requirements in the Requirements Verification and Traceability Matrix
Validate comprehensive test procedures and provide real-time feedback during vendor test dry-runs and formal test phases
Support and monitor execution of User Acceptance Testing (UAT) in coordination with stakeholder agencies
Develop clear and detailed requirement documentation, including user stories, use cases, process flows, and data models
Analyze data to support business decisions and requirement validation
Utilize tools such as JIRA, Confluence, Excel, and Visio to manage and document requirements
Effectively communicate project status and critical issues to clients, technical teams, and senior leadership
Collaborate with multiple stakeholders to align priorities and resolve issues
Facilitate requirement discussions and workshops with cross-functional teams
Minimum 12 years of professional experience as a Business Analyst
Proven experience in requirements elicitation through interviews, workshops, and surveys
Strong background in validation and testing of technical solutions against requirements
Expertise in documenting detailed requirements, user stories, and use cases
Proficient in data analysis and using tools such as Excel or similar platforms
Hands-on experience with requirements management tools (e.g., JIRA, Confluence) and diagramming tools (e.g., Visio)
Demonstrated ability to manage complex stakeholder environments and build consensus across departments
Prior experience working in public safety environments or government agencies
Familiarity with operations of emergency services (police, fire, EMS, health and human services)
Strong collaboration and communication skills across diverse teams
Ability to adapt quickly and learn new systems or technologies