E-Commerce Claims & Liability Specialist - CLS 25-24050

Job Title: E-Commerce Claims & Liability Specialist
Job Location: Bolingbrook, IL
Contract Duration: 6 Months

Rate: $38.00/hr 

Schedule:

• Monday to Friday, 8:00 AM – 4:00 PM

• Hybrid work model: every other week in the Bolingbrook, IL office (Tuesday–Thursday)

Position Summary:

Under the guidance of the Enterprise Claims Manager, this role is responsible for the administration and oversight of Workers’ Compensation, General Liability, Property, Auto, and Cargo claims. Responsibilities include evaluating liability and coverage, managing investigations, supporting legal strategy, and collaborating with third-party administrators (TPAs) and legal counsel to ensure effective resolution and cost control.

Core Job Responsibilities:

• Provide administrative oversight of Workers’ Compensation, General Liability, Property, Auto, and Cargo claims in coordination with TPAs and insurance carriers

• Assist in managing litigation guidelines and defense counsel performance across a multi-jurisdictional claims portfolio

• Track and manage key performance indicators (KPIs) for TPAs and legal vendors

• Manage and maintain return-to-work programs and modified duty plans for store associates

• Supervise claims processes, including investigations, depositions, and coordination with legal counsel

• Review and approve claim reserves for accuracy and timeliness

• Respond to internal and external inquiries regarding claims in a timely manner

• Participate in claim review meetings and provide strategic insights

• Stay up to date on relevant regulations, legal decisions, and best practices

• Collaborate with Safety Managers on claims strategy for General Liability, Property, Auto, and Cargo

• Attend continuing education and training in areas such as coverage analysis, litigation management, and regulatory compliance

Additional Responsibilities:

• Provide backup support to the Enterprise Claims Manager as needed

• Identify subrogation and tender opportunities involving product manufacturers, vendors, and subcontractors

Requirements for Consideration:

• Minimum 3+ years of experience in commercial General Liability, Property, Auto, and Cargo claims within an Insurance Carrier, TPA, or Corporate Claims Department

• Experience with subrogation and tender claims

• Strong initiative and problem-solving skills

• Experience collaborating with law firms and TPAs

• Excellent organizational and documentation abilities

• Strong communication skills—both verbal and written

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Experience with Risk Management Information Systems (RMIS)

• Ability to communicate effectively and present information clearly

• Comfortable working independently and as part of a team

• Collaborative and team-oriented approach to goals

• Familiarity with actuarial reserving methods and related reporting