Title: Merchandising Retail Operations & Training Specialist
Location: Bolingbrook, IL 60440
Duration: 6 Months (Contract)
Rate: $38.00/hour on W2
A leading organization is seeking a Merchandising Retail Operations & Training Specialist to support the development and maintenance of training materials and documentation related to business systems, processes, and reporting. The specialist will collaborate with cross-functional teams to identify gaps, streamline operations, and support process improvement initiatives across various departments.
Develop deep knowledge of Merchandising and/or Merchandise Planning & Inventory (MP&I) functions, including systems, reporting, and daily responsibilities.
Coordinate and facilitate training sessions with internal business partners.
Identify gaps and inefficiencies in current processes, training, systems, and reporting.
Lead cross-functional meetings to collect feedback and pain points from key stakeholders.
Create and maintain process maps and training documentation aligned with business needs and best practices.
Promote consistency and efficiency through well-documented standard operating procedures.
Foster collaborative relationships with business SMEs and other internal stakeholders.
Deliver clear, effective communication and timely follow-up to ensure alignment across teams.
Minimum 3 years of experience in process improvement, documentation, or training development.
Familiarity with Merchandising or Inventory Planning is a plus.
Strong critical thinking and creative problem-solving skills.
Highly organized, with the ability to manage shifting priorities and deadlines.
Excellent verbal and written communication abilities.
Proven track record of collaboration across departments and levels of management.
Self-starter with a proactive, growth-oriented mindset.
Ability to build trust and communicate effectively across diverse teams.