Supply Chain Customer Coordinator - CSATF

Job Title: Supply Chain Customer Coordinator

📍 Location: Springdale, AR
🕒 Duration: 3+ Months

Shift:

• 1st shift: Sunday–Thursday, 8 AM – 5 PM
• Training: Monday–Friday, 8 AM – 5 PM (May include Sat/Sun to shadow off-shift staff)

SUMMARY:

The Supply Chain Customer Coordinator bridges client supply chain operations and end customers by managing high-volume communications and load coordination. This role is key to ensuring delivery success while maintaining excellent relationships with external partners.

FULL DESCRIPTION:

• Analyze customer order data and determine shipment execution strategy.
• Liaise with carriers and customer teams to confirm order status.
• Use systems such as UNFI, Retail Link, and One Network to ensure appointment compliance.
• Collaborate cross-functionally to improve delivery KPIs and reduce exceptions.
• Handle up to 300+ email communications daily for real-time coordination.

REQUIREMENTS:

Education:

• Bachelor’s degree or equivalent work experience in logistics or transportation

Experience:

• 1–3 years of experience in logistics coordination, supply chain, or dispatch roles

Computer Skills:

• Must be highly proficient with Microsoft Office, especially Outlook and Excel

Communication Skills:

• Clear, concise verbal/written communication
• Conflict resolution and high-volume multitasking required.