Job Title: Desktop Support Technician
Duration: 12 Months (with possible extension)
Location: San Francisco, CA (Hybrid - Onsite support required at various city locations as part of relocation efforts)
Hourly Rate: $37 - $40/hr
Job Description: A leading government agency seeks a qualified Desktop Support Technician to assist with a multi-phase relocation project involving approximately 1,000 staff across various locations. The technician will play a key role in the setup, reimaging, relocation, and support of end-user equipment, network configurations, and IT systems during a major operational transition.
Key Responsibilities:
Secure Printing Configuration: Configure secure print features for all printers and copiers, conduct staff training, and create manuals. Provide ongoing support for print security.
Wireless Access Design and Testing: Assist the network team with wireless design and placement of Wireless Access Points (WAPs). Conduct testing to ensure optimal performance and coverage.
Monitor and Docking Station Management: Relocate and install 2,000 monitors and 1,000 docking stations. Implement cable management at workstations.
Endpoint Management Systems: Update Active Directory, SCCM, and VLAN configurations. Maintain and verify updated system documentation.
Conference Room Equipment Installation: Install AV, telephony, and conferencing hardware/software. Provide training and documentation for IT staff and users.
Program-Specific Hardware Setup: Install and test lobby kiosks, EBT printers, and sound systems. Document setup and train relevant personnel.
Decommissioning and Inventory Management: Manage inventory, decommissioning, and coordinate hardware relocation.
Laptop Reimaging and User Assistance: Reimage 500+ laptops with updated software/security. Provide user support during equipment refresh.
Project Management & Communication: Support project planning and timeline execution. Communicate regularly with stakeholders and assist in identifying risks and mitigation strategies.
Minimum Qualifications:
3+ years of experience in Windows PC imaging.
Strong technical skills in hardware, software, and networking.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent communication and problem-solving skills.
Additional Requirements:
Ability to travel to various city locations as needed for the relocation efforts.
Experience with endpoint management, system documentation, and project support is preferred.