Job Title: Customer Support Analyst
Location: Pompano Beach, FL
Duration: 1 Month (with potential extension based on fiscal year renewal)
We are seeking a skilled and motivated Customer Support Analyst to provide Tier 1 and Tier 2 technical support. The ideal candidate will have hands-on experience with software and hardware troubleshooting and will be responsible for ensuring a smooth technical support process for internal teams and external stakeholders. This is an excellent opportunity to contribute to a dynamic team environment and gain exposure to critical IT systems.
Provide Tier 1 and 2 technical support for software and hardware issues.
Offer guidance, informal training, and technical advice to end-users.
Troubleshoot and resolve service and equipment issues using established procedures.
Conduct root cause analysis and create troubleshooting checklists.
Recommend and document preventative procedures and best practices.
Maintain knowledge base and call tracking systems to improve service quality.
Support team members by sharing knowledge and assisting with complex issues.
Manage and fulfill data requests accurately and efficiently.
Create, update, and maintain data tracking documentation.
Perform research and compile findings for stakeholder review.
Create and manage written communications with stakeholders and requesting agencies.
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).
Minimum of 2 years’ experience in IT support with demonstrated knowledge of troubleshooting and resolving moderately complex issues.
Software/Tools:
Avigilon
Microsoft Excel
Microsoft Outlook
Microsoft Teams
File Transfer Appliance (FTA) or similar file-sharing tools