Logistics Coordinator/Dispatcher - LCD25-19005

Position: Logistics Coordinator/Dispatcher
Location: Springdale, AR
Duration: 3+ Months

Job Description:

Shift Schedule:

Sun-Tues/every other Saturday 1900 pm -0700 am CST AND  1st shift Sun-Thurs 8 am –5 pm.

Training will be Mon-Fri 8 am –5 pm. May do a Sat/Sun to work with an off-shift day person for add’l training.

This position is 100% on site.


SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. This position will be a 'floating/fill in' position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.

FULL DESCRIPTION:

• Serves as the primary contact between client Supply Chain and the assigned external customers.
• Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
• Establishes and maintains positive, effective relationships with key internal contacts;
• UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS;
• maintains knowledge of all internal Client policies procedures and software applications;
• maintains knowledge of external customers organizational structure, procedures and all other pertinent information;
• utilizes available resources to identify the most cost effective solution to best service the needs of Client and the customer;
• identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS:

EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics

EXPERIENCE:
1- 3 years business experience in transportation or logistics, not just regular customer service!

COMPUTER SKILLS:

Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.

SUPERVISORY: N A TRAVEL: NO TRAVEL

Some notes from the Hiring Manager:

• 3 Main Duties: Answer emails, confirm deliveries, track for on time Delivery. (They do everything involved in dispatch except actually dispatching the trucks.)
• Experience: 1-3 in the transportation field.
• Resume: No job hopping, want someone who is looking for a long term
• Previous job titles: Dispatcher, Transportation Associate, Ops Associate
• Degree: Not required.
• Soft Skills: Ability to multi-task. Must be on time and dependable.
• Interview: in person, 1 round.
• Timeframe: Interviews to be scheduled ASAP.