Logistics Coordinator - LC25-19005

Job Title: Logistics Coordinator
Duration: 3+ Months
Location: Springdale, AR
Schedule:

• Regular Schedule: 1st shift, Sunday through Thursday, 8:00 AM – 5:00 PM
• Training Schedule: Monday through Friday, 8:00 AM – 5:00 PM (minimum of three weeks)
• Additional training may include Saturday/Sunday shifts to collaborate with off-shift personnel.
• Post-Training Schedule: Sunday-Tuesday and every other Saturday, 7:00 PM – 7:00 AM
  Work Environment: 100% on-site

Position Summary

We are seeking a detail-oriented Logistics Coordinator to act as the primary liaison between carriers, customers, and sales teams for assigned accounts. In this role, you will be responsible for managing relationships, addressing customer needs, and collaborating with internal teams to ensure exceptional service delivery. By leveraging your understanding of customer processes and utilizing internal tools, you will resolve issues effectively while fostering strong partnerships with stakeholders.

Key Responsibilities

• Serve as the main point of contact between the supply chain and assigned external customers.
• Analyze and resolve issues from incoming communication, primarily via email.
• Build and maintain effective relationships with internal teams and external partners.
• Utilize multiple dispatch systems (TES, LME, Four Kites, OTR) and external scheduling platforms (Retailix, Retail Link, UNFI, One Network) to address and troubleshoot operational issues.
• Maintain a comprehensive understanding of internal policies, procedures, and software systems.
• Understand customer organizational structures and processes to deliver customized solutions.
• Identify and implement cost-effective strategies to meet both company and customer needs.
• Develop and execute creative solutions to address delivery challenges and ensure successful outcomes.

Qualifications

Education:

• Bachelor’s degree or equivalent work experience in customer service, transportation, or logistics.

Experience:

• At least two years of experience in customer service beyond a call center environment.
• Dispatch experience in transportation/logistics is highly preferred.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to manage high volumes of email communication (up to 300+ emails daily).

Interpersonal Skills:

• Strong written, verbal, and interpersonal communication abilities.
• Skilled in conflict management, problem-solving, and negotiation.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude with a proactive approach to challenges.