Promotions Operations Specialist
General Summary & Scope
• Maintain an up-to-date promotions calendar to meet all launch deadlines.
• Build and conduct thorough end-to-end testing of promotions to ensure accuracy and enhance the guest experience.
• Serve as a cross-functional liaison among E-commerce Merchandising, Marketing, Retail Pricing, IT, and other departments to execute online promotions and suggest improvements.
• Quickly address guest-facing promotional errors with appropriate action.
• Work with the Content team on product maintenance and additional tasks.
• Monitor daily reporting and alerting to take necessary actions.
• Coordinate major promotional events with E-commerce Merchants and Retail Pricing.
• Troubleshoot and resolve system issues in collaboration with the IT Ops team.
• Own ongoing initiatives such as Mag/Tab, newsletters, and coupon code generation.
• Assist with other digital ad hoc projects as required.