72 months of Information Technology experience in at least five of the following areas:
Liaison with functional users and management
Requirements Gathering
Configuration Management
Release Management and Deployment
Troubleshooting and Debugging
Functional Documentation and Design
Post Implementation System Monitoring
Software Development Lifecycle Planning
72 months of experience performing configuration-based analysis in one or more of the following PeopleSoft modules: CRM, HCM, FIN, & IB.
72 months of experience in event intake, triage, incident response, incident escalation, and stakeholder communications.
72 months of experience in deployment and release management, including data analysis of object contention and configuration lists.
48 months of experience creating and maintaining standardized reports for executives and senior management.
48 months of experience in Change Management while fulfilling user requests, resolving incidents, and meeting operational commitments.
48 months of experience developing procedures, standards, workflows, documentation, and visualizations.
Bachelor's Degree in any field.
Responsibilities:
Document and categorize existing business processes.
Compose and review business system documentation.
Assist with communicating business process and system requirements to IT staff and other stakeholders.
Identify, analyze, and solve production problems/issues using established business processes and technology.
Review and analyze business process deficiencies requiring resolution during or after implementation.
Perform configuration analysis to determine the most efficient way to migrate system changes.
Collaborate with stakeholders to design and develop deployment plans for effective and efficient implementation of new business processes and system components.
Facilitate the execution of deployment plans.
Create and manage tickets in a ticket management system, determine the priority and severity of incidents, reassign to support teams, and ensure timely resolution of incidents.
Work with business and technical staff to analyze and resolve problems identified during the deployment process.
Coordinate with operational bureau managers and staff to facilitate, coordinate, and complete activities required for the Deployment Phase of the System Development Life Cycle.
