Customer Support Technician - CST24-13530

Job Title: Customer Support Technician (Intermediate)
Location: Pompano Beach, FL
Duration: 12 months

Position Summary:

Responsible for supporting all technology hardware and software systems in an enterprise environment. This role involves providing both in-person and remote technical support, handling a wide variety of tasks including asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. The position requires top-tier service and support with clear communication and follow-through.

Job Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist with coordinating audiovisual setups and video conferencing support.
• Preferred knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.) and audiovisual equipment (Microsoft Teams Rooms certified equipment).
• Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365 (MS Outlook, MS Excel, MS Word, MS Teams) and Windows 10/11.
• Collaborate with other areas of the IT department on projects and initiatives.
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
• Participate in after-hours (evening & weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.
• Ability to lift up to 50 pounds.

Required Skills:

• IT enterprise experience is preferred.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and adaptability to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform effectively in high-pressure situations, with strong organizational and time-management skills.