Senior IT Service Manager
Job Summary:
We are seeking a Senior IT Service Manager to lead IT service management operations, focusing on customer relationship management, service delivery, and IT workflows for the Health and Human Services (HHS) department. The successful candidate will manage service desk operations, incident and change management, configuration, and audit coordination, ensuring efficient IT service delivery and compliance with relevant standards.
Customer Service Center Support:
Incident/Problem/Change Management:
Configuration Management:
Audit Coordination:
Qualifications:
Experience:
Skills:
Education:
Key Competencies: