Job Title: Special Education (SPED) Teacher – Autism Program Location: Chantilly, VA Position Type: Contract Duration: 20 Weeks Schedule: Monday – Friday Hours: 8:50 AM – 3:40 PM (6.83 hours/day) Meal Break: 30 Minutes Pay Rate: $38 – $50 per hour Estimated Weekly Pay: $1,297.70 – $1,707.50
Position Overview
"Navitas Healthcare, LLC" is seeking a dedicated and compassionate Special Education (SPED) Teacher – Autism Program to support middle school students in a structured learning environment in Chantilly, VA. The ideal candidate will have experience working with students on the autism spectrum and a strong commitment to fostering academic achievement, behavioral development, and social-emotional growth.
This is a 20-week contract opportunity following a Monday–Friday school schedule.
Responsibilities
Develop, implement, and monitor Individualized Education Programs (IEPs) for students with Autism Spectrum Disorder (ASD).
Deliver specialized instruction aligned with state standards and individual student goals.
Adapt curriculum, instructional materials, and teaching strategies to meet diverse learning needs.
Implement evidence-based instructional and behavioral strategies to support student success.
Collect, track, and analyze student performance data to guide instructional decisions.
Collaborate with general education teachers, related service providers, paraprofessionals, and school leadership.
Maintain accurate documentation in compliance with federal, state, and district regulations.
Foster a structured, inclusive, and supportive classroom environment.
Communicate regularly with parents/guardians regarding student progress.
Participate in IEP meetings, staff meetings, and professional development activities.
Qualifications
Bachelor’s degree in Special Education or related field (Master’s preferred).
Valid Virginia Teaching License with Special Education endorsement (required).
Experience working with middle school students with Autism Spectrum Disorder (ASD).
Strong knowledge of IEP development, Behavior Intervention Plans (BIPs), and data-driven instruction.
Excellent classroom management and communication skills.
Ability to collaborate effectively within a multidisciplinary team.
CPI certification or behavioral intervention training (preferred).
Preferred Skills
Experience with assistive technology and augmentative communication systems.
Familiarity with evidence-based autism interventions (ABA principles, structured teaching, social skills instruction).
Strong organizational and documentation skills.
For more details contact at hdavda@navitashealth.com or Call / Text at 516-862-1169.
About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Director of Strategic Marketing
📍 Location: Nashville, Tennessee 🕒 Employment Type: Full-Time 💰 Incentive Eligible: Yes
About the Organization
A nationally recognized healthcare services organization is seeking a Director of Strategic Marketing to support enterprise-level supply chain and performance initiatives. This organization partners with hospitals and healthcare facilities to improve operational efficiency, reduce costs, and implement best-practice supply chain methodologies that ultimately support patient care excellence.
The Director will play a key role in developing and executing strategic marketing initiatives aligned with large-scale healthcare system objectives.
Position Summary
The Director of Strategic Marketing is responsible for leading high-level marketing strategies that target healthcare facilities, hospital systems, and executive stakeholders within the pharmaceutical and medical device sectors.
This role requires deep industry knowledge, strong executive presence, and the ability to align marketing initiatives with enterprise supply chain and operational strategies.
Key Responsibilities
Develop and execute strategic marketing plans targeting healthcare facilities and hospital systems
Create value-based messaging tailored to pharmaceutical and medical device audiences
Collaborate with supply chain, operations, and executive leadership teams
Analyze market trends, competitive intelligence, and healthcare purchasing behavior
Drive initiatives that improve facility engagement, operational efficiency, and cost reduction
Lead cross-functional marketing campaigns aligned with organizational growth objectives
Present strategic initiatives to senior leadership and healthcare stakeholders
Monitor performance metrics and optimize marketing effectiveness
Required Qualifications
8–10+ years of marketing experience targeting healthcare facilities
Direct experience within pharmaceutical and/or medical device industries (Required)
Proven success developing strategic marketing initiatives for hospital systems
Strong understanding of healthcare supply chain and facility operations
Demonstrated leadership experience in enterprise-level marketing
For more details reach at jmckenzie@navitashealth.com
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Healthcare Payroll & Income Tax Specialist / Clerk (HealthCare Field)
Location: New York City, NY 10004 Shift: 8:00 AM – 4:00 PM Engagement Type: Contract / W2
Pay Rate: $28–$30 per hour
Experience Requirements:
Federal, State, and Local Payroll Tax laws/compliance
W-2 Year-End Processing
Experience preparing income tax returns
Position Overview
A healthcare organization is seeking a Healthcare Payroll & Income Tax Specialist/Clerk to support payroll operations for both hourly and salaried employees. This role requires strong attention to detail, experience with payroll processing, and the ability to assist with audits, wage garnishments, and benefits deductions while supporting broader accounting and administrative initiatives.
Key Responsibilities
Process payroll for hourly and salaried employees accurately and on time
Assist with entering and processing wage garnishments
Process payroll transfer reports and ensure proper allocation
Verify and maintain accurate benefits deductions
Conduct payroll audits to ensure accuracy and maintain data integrity
Support leadership with various accounting and payroll-related projects
Maintain confidentiality of payroll and employee information
Required Skills & Experience
Minimum 2 years of recent payroll experience (required)
Strong attention to detail and accuracy
Ability to manage multiple payroll-related tasks efficiently
Education Requirements
High School Diploma or GED (required)
Preferred Qualifications
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience with QuickBooks
Experience with PayChoice or Payroll Associates systems preferred
Prior experience in a healthcare environment is a plus
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Registered Nurse (RN) – Emergency / Acute Care
Desired Location: Wrangell, AS
Pay Range - $99,000 to $110,000 Yearly
Job Overview
We are seeking a Registered Nurse (RN) – Emergency / Acute Care to provide high-quality, patient-centered nursing care across all age groups in an acute and emergent care setting. This role requires strong clinical judgment, independence in decision-making, and the ability to remain calm and effective in high-pressure situations.
Compensation & Incentives
Sign-On Bonus: Up to $25,000 for qualified candidates
Relocation Assistance: Up to $10,000
Annual Geographic Differential: Up to $25,000 in addition to base pay
Key Responsibilities
Deliver and coordinate comprehensive nursing care for patients in emergency and acute care settings
Make independent clinical decisions during assigned shifts and remain fully accountable for patient outcomes
Assess patient conditions, prioritize care, and initiate appropriate interventions in emergent situations
Administer medications and treatments in accordance with provider orders and nursing standards
Supervise and appropriately delegate tasks to CNAs, Techs, and support staff
Maintain accurate, timely, and complete documentation in the electronic medical record
Communicate effectively with physicians, interdisciplinary teams, patients, and families
Ensure compliance with infection control practices, patient safety standards, and regulatory guidelines
Protect patient rights related to privacy, dignity, and equitable treatment
Monitor patient responses to medications, treatments, and procedures and report changes promptly
Participate in shift handoffs, staff meetings, training sessions, and departmental initiatives
Clinical & Administrative Duties
Complete admission, discharge, and transfer documentation
Transcribe and implement physician orders accurately
Respond to emergencies and initiate appropriate emergency measures
Maintain adequate inventory of medications, supplies, and equipment
Report incidents, accidents, and unsafe conditions per policy
Assist with development and implementation of nursing policies, procedures, and care standards
Support a positive, respectful, and collaborative care environment
Education, Certifications & Licensure
Graduate of an accredited School of Nursing (ADN, BSN, or Diploma)
Active, unrestricted Registered Nurse (RN) license in a U.S. state
Must apply for state licensure prior to start date if required
Basic Life Support (BLS) – American Heart Association
Advanced Cardiovascular Life Support (ACLS) – required
Pediatric Advanced Life Support (PALS) – required or obtainable within 6 months
Trauma Nursing Core Course (TNCC) – preferred (required for ED roles)
Clinical Competency Assessment (within 3 months of hire and every 3 years)
High-Risk Competency (within 3 months of hire and annually)
Experience Requirements
No minimum experience required
Acute care, emergency department, or long-term care experience preferred
Knowledge, Skills & Abilities
Strong knowledge of nursing practices, emergency response, and patient care standards
Ability to work independently and make sound clinical decisions
Excellent verbal and written communication skills
Ability to supervise staff and work collaboratively with interdisciplinary teams
Professional demeanor with patients, families, and colleagues in high-stress environments
Physical & Working Conditions
Ability to stand, walk, bend, and move throughout the shift
Ability to lift and/or move up to 50 lbs
Emotional resilience and ability to manage mental and emotional stress
Ability to work effectively with ill, injured, elderly, and emotionally distressed patients
For more details reach at jmckenzie@navitashealth.com
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Director of Case Management
Location: Las Vegas, NV Position Type: Full-Time | Permanent Shift: Days | Rotating Weekends Schedule: 7–10 hour shifts Reports To: Senior Vice President, Case Management (Regional Leadership)
Compensation
Salary Range: $135,004 – $202,555 (based on experience)
Relocation Assistance: Available on a case-by-case basis
Position Overview
A large, high-acuity acute care hospital in Las Vegas, NV is seeking an experienced Director of Case Management to provide enterprise-level leadership for hospital-wide case management operations. This role oversees care coordination, discharge planning, regulatory compliance, and resource utilization across the organization while driving quality outcomes and operational efficiency.
Key Responsibilities
Provide strategic and operational leadership for Case Management, Social Work, and Chaplain services
Direct daily operations, including staffing models, productivity, performance metrics, and regulatory compliance
Ensure effective care coordination and discharge planning with accurate and timely documentation
Lead performance improvement initiatives utilizing data analytics and outcome measurements
Collaborate with executive leadership, physicians, finance, legal, and compliance teams
Manage departmental resources to meet quality, throughput, and financial performance objectives
Maintain compliance with organizational policies, regulatory standards, and accreditation requirements
Support interdisciplinary collaboration to ensure continuity of care across the healthcare continuum
Required Qualifications
Bachelor’s Degree – Required
Master’s Degree in Nursing, Health Administration, or Business Administration – Preferred
Active Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Master Social Worker (LMSW) license – Required
3+ years of acute care hospital case management experience – Required
2+ years of case management leadership experience – Required
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Administrative Director of Emergency Services
Location: Houston, TX Position Type: Full-Time | Permanent Shift: Days Reports To: Chief Operating Officer (COO)
Compensation
Salary Range: $116,251 – $174,366 (based on experience)
Sign-On Bonus: Available on a case-by-case basis
Position Overview
A large, multi-site acute care health system in Houston, TX is seeking an experienced Administrative Director of Emergency Services to provide executive leadership and oversight for Emergency Services operations. This role is responsible for driving operational excellence, regulatory compliance, financial performance, and high-quality, patient-centered care across multiple Emergency Department locations within a high-volume Level II Trauma environment.
Key Responsibilities
Provide administrative and operational leadership for Emergency Services across multiple ED locations, including free-standing emergency departments
Ensure delivery of safe, efficient, and high-quality patient care in compliance with regulatory, accreditation, and organizational standards
Lead patient throughput, capacity planning, volume forecasting, and patient flow optimization initiatives
Develop, implement, and monitor departmental policies, procedures, and performance metrics
Oversee quality improvement initiatives, clinical performance, and patient experience outcomes
Manage departmental budgets, labor productivity, staffing models, and operating expenses
Lead, develop, and retain leadership and frontline teams to promote engagement, accountability, and professional growth
Collaborate with executive leadership, physicians, and interdisciplinary teams to support organizational growth and emergency services strategy
Required Qualifications
Bachelor of Science in Nursing (BSN) – Required
Master of Science in Nursing (MSN) – Preferred
3+ years of recent acute care Emergency Department leadership experience
Director-level experience preferred
Strong Manager-level experience considered based on scope and complexity
Facility & Emergency Services Overview
423-bed acute care hospital
Level II Trauma Center
Magnet® recognized facility
Level III Neonatal Intensive Care Unit (NICU)
Accredited Chest Pain Center
Advanced Comprehensive Stroke Center
Emergency Services Volume & Scope:
52-bed main Emergency Department
2 Free-Standing Emergency Departments
80,000+ annual Emergency Department visits across all locations
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Director of Sterile Processing
Location: Asheville, NC Employment Type: Full-Time | Permanent Shift: Days | Rotating Weekends
Compensation & Incentives
Salary Range: $110,000 – $170,000 annually (based on experience)
Sign-On Bonus: Case by case
Facility Overview
A large, flagship acute care hospital in Western North Carolina is seeking an experienced Director of Sterile Processing to lead a high-volume Sterile Processing Department. This tertiary and quaternary care facility serves as a regional referral center and supports a broad range of surgical and procedural services across multiple service lines.
Position Overview
The Director of Sterile Processing provides strategic, operational, and administrative leadership for the Sterile Processing Department. This role ensures compliant, high-quality, and efficient instrument reprocessing services that support perioperative and procedural areas in a complex acute care environment.
Key Responsibilities
Provide overall leadership and oversight of Sterile Processing Department operations, staffing, and performance
Ensure compliance with regulatory, accreditation, infection control, and sterilization standards
Lead quality control programs and continuous process improvement initiatives
Collaborate with perioperative leadership and clinical departments to ensure effective service integration
Oversee recruitment, onboarding, competency validation, and ongoing education of department staff
Manage departmental resources, workflow, and equipment to support clinical operations
Utilize data and performance metrics to drive productivity, quality, and operational outcomes
Represent the department in hospital-wide initiatives and external professional or community activities
Required Qualifications
Bachelor’s Degree in Business, Nursing, or Surgical Technology – Required
Certified Sterile Processing credential (CRCST or CSPDT) – Required
IAHCSMM / HSPA Certification – Required
Minimum 5 years of Sterile Processing experience in an acute care setting – Required
5+ years of progressive leadership experience in Central Sterile Processing – Required
Acute care hospital experience supporting multiple service lines – Required
Department & Facility Overview
Facility Size: 800+ bed flagship acute care hospital
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Travel Pay Range: $27 - $33 hourly (all-inclusive estimated range depending on location & experience)
Position Summary
The Sterile Processing Coordinator is responsible for decontaminating, assembling, sterilizing, and distributing surgical instruments and medical equipment in accordance with national standards and facility protocols. The role supports surgical and clinical teams to ensure safe and efficient patient care.
Key Responsibilities
Decontaminate, inspect, assemble, wrap, and sterilize surgical instruments and trays.
Operate sterilization systems such as:
Autoclaves
Washer–disinfectors
Ultrasonic cleaners
Perform and document biological and chemical indicator tests to validate sterilization.
Maintain accurate instrument tracking and sterilization records.
Organize, restock, and distribute sterile supplies and equipment to hospital departments.
Follow strict infection control and safety policies.
Coordinate with operating room and nursing staff to ensure timely instrument availability.
Required Experience
Minimum 1 year of recent Sterile Processing experience in a hospital or surgical services setting.
Strong knowledge of:
Instrument identification
Sterilization techniques
Infection prevention standards
Ability to work effectively in a fast-paced, team-based environment.
Required Certifications (Must be active at start)
CRCST – Certified Registered Central Service Technician (HSPA)
AHA BLS – Basic Life Support
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Director of Emergency Services
Location: San Antonio, TX Position Type: Full-Time | Permanent Shift: Days | No Weekends Reports To: Chief Nursing Officer (CNO)
Compensation & Incentives
Salary Range: $145,000 – $160,000 (based on experience)
Incentive Bonus: 17.5% – 26.25%
Relocation Assistance: Up to $15,000
Sign-On Bonus: Available on a case-by-case basis
Position Overview
A high-volume acute care hospital in San Antonio, TX is seeking an experienced Director of Emergency Services to provide strategic, operational, and clinical leadership for the Emergency Department. This role ensures the delivery of high-quality, patient-centered care while maintaining regulatory compliance, strong financial performance, and high levels of staff engagement.
Key Responsibilities
Provide overall leadership and oversight of Emergency Department operations, staffing, and clinical practice
Ensure safe, efficient, and high-quality patient care in alignment with regulatory, accreditation, and hospital standards
Oversee patient throughput, flow, and capacity management to optimize emergency services delivery
Develop, implement, and monitor departmental policies, procedures, and performance metrics
Lead quality improvement initiatives and ensure compliance with trauma, chest pain, and sepsis standards
Manage departmental budget, labor productivity, staffing models, and operating expenses
Collaborate with physicians, nursing leadership, and hospital administration to support departmental goals and service line growth
Foster a culture of accountability, collaboration, patient satisfaction, and employee engagement
Required Qualifications
Bachelor’s Degree in Nursing (BSN) – Required
Master’s Degree – Preferred
Minimum 1 year of applicable leadership experience – Required
3+ years of progressive leadership experience – Preferred
Facility Highlights
378-bed acute care hospital
29-bed Emergency Department with planned expansion
Level IV Trauma Facility
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: CVOR Tech III
Location: Kansas City, MO Position Type: Full-Time | Permanent Shift: Days | Rotating Weekends (40 hours/week) On-Call Requirement: Yes – must reside within 30 minutes of the facility Reports To: Manager of Surgical Services
Compensation & Differentials
Hourly Pay Range: $27 – $37
Up to $45/hour for CV-certified candidates based on experience
Shift Differentials:
$3/hour – Nights
$3/hour – Weekends
Relocation Assistance: Available on a case-by-case basis
Position Overview
A large acute care hospital in Kansas City, MO is seeking an experienced CVOR Tech III (Tier 3) to support complex and high-risk cardiovascular, endovascular, and hybrid surgical procedures. This senior-level Surgical Technologist serves as a clinical expert in the operating room and functions as a mentor and technical resource to the perioperative team.
Key Responsibilities
Perform first-scrub and second-scrub roles for complex CVOR, endovascular, and hybrid surgical procedures
Anticipate surgeon needs and maintain strict sterile technique throughout procedures
Serve as lead technologist for high-acuity and specialty surgical cases
Assist surgeons with sponging, suctioning, suturing, retraction, and endoscopic camera operation
Ensure proper setup, readiness, and handling of surgical instruments, equipment, and supplies
Support patient safety, quality outcomes, and adherence to perioperative standards
Act as a mentor and technical resource for OR staff
Required Qualifications
7+ years of CVOR and endovascular/hybrid operating room experience
Demonstrated competency as a lead technologist in the following specialties:
Robotic Surgery
Total Joint Procedures
Neuro/Spine
Burn Surgery
Vascular Surgery
Graduate of an accredited Surgical Technology program
CST (NBSTSA) or TS-C (NCCT) certification – Required
Basic Life Support (BLS) – Required within 30 days of start
Facility Overview
585+ bed acute care hospital
Level I Trauma Center
Chest Pain Center
Cardiovascular and Stroke Centers
Large multi-specialty tertiary care environment
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Job Title: Registered Nurse – Behavioral Health Adult Emergency Location: Bronx, NY 10461 Schedule: 7:30 PM – 8:00 AM | 3 days/week | 34.5 hours/week
Pay Rate: $70–$85/hour (local or travel)
Position Summary
A large healthcare organization is seeking an experienced Registered Nurse (RN) to join its Behavioral Health Adult Emergency department. This role provides direct patient care, clinical assessment, and crisis intervention for adults experiencing behavioral health emergencies in a fast-paced emergency setting.
The ideal candidate will bring strong emergency room and behavioral health experience, a calm and compassionate approach to crisis care, and a strong commitment to patient safety and clinical excellence.
Key Responsibilities
Provide compassionate, evidence-based nursing care to adults experiencing behavioral health crises
Perform triage, clinical assessments, and emergency interventions in a behavioral health emergency setting
Collaborate with physicians, behavioral health providers, and multidisciplinary teams to deliver integrated care
Administer medications and monitor patient responses in accordance with clinical protocols
Implement and maintain patient safety and de-escalation strategies
Accurately document assessments, interventions, and outcomes in the electronic medical record
Support patients and families through education, communication, and crisis management
Ensure compliance with hospital policies and state and federal regulations, including HIPAA
Required Skills & Experience
Minimum 2 years of behavioral health nursing experience (required)
Minimum 2 years of emergency room nursing experience (required)
Prior experience in Comprehensive Psychiatric Emergency Program (CPEP) settings (required)
Education & Licensure
Active New York State Registered Nurse (RN) license (required)
Primary Source Verification (required)
Current AHA Basic Life Support (BLS) certification (required)
For more details reach at Aditi.sharma@navitashealth.com or Call / Text at 516-587-6677.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Holiday coverage: Every other holiday, if required
Floating: Required within skill set
Location
Rochester, Upstate New York
Position Overview
We are seeking an experienced Medical Surgical LPN to join a fast-paced acute care environment. This role involves managing a patient assignment under RN supervision and delivering high-quality, patient-centered care to medically complex and post-surgical patients.
Key Responsibilities
Provide direct patient care within scope of LPN practice under RN supervision
Manage assigned patient caseload in an acute care setting
Perform medication administration and patient assessments
Initiate and maintain IV therapy and provide line care
Assist with blood product administration and heparin protocols
Monitor patients on telemetry and respond to changes in condition
Provide wound care, including wound vac management
Support respiratory care including oxygen delivery and tracheostomy care
Participate in rapid response and code team situations
Maintain accurate documentation using electronic medical records
Adhere to infection control, isolation precautions, and safety standards
Required Licensure & Certifications
Active New York State LPN license (must be in hand; NY is not a compact state)
BLS certification (AHA)
Required Clinical Experience & Skills
Acute care Medical Surgical experience within the past 2 years
Ability to take independent patient assignments with RN support
Schedule: Day Shift (7:00 AM–3:00 PM / 8:00 AM–4:00 PM / 9:00 AM–5:00 PM / 10:00 AM–6:00 PM)
Holiday coverage may be required due to 24/7 service desk operations.
Position Summary
The Service Desk Analyst will provide front-line, Level 1 IT support for a large enterprise environment that includes multiple healthcare networks and a corporate office. This role serves as the primary point of contact for IT issues, requests, and incidents, delivering high-quality customer service while ensuring adherence to service level agreements (SLAs).
The analyst will monitor and respond to service desk phone calls, email queues, and automated ticketing systems, resolving issues where possible and escalating appropriately when necessary.
Key Responsibilities
Service Desk Support
Provide Level 1 and Level 1.5 support for IT incidents and service requests from intake through resolution
Serve as the single point of contact for end users regarding IT problems, incidents, and service requests
Monitor and manage incoming requests via phone, email, and automated ticketing systems
Perform accurate triage and escalation in accordance with established SLAs and procedures
Technical Support
Support common end-user issues including:
Password resets
Microsoft Office applications
Windows operating system issues
Utilize service desk tools (e.g., ServiceNow and performance monitoring tools) to document, track, and resolve tickets
Track open tickets, monitor progress, and ensure timely closure per SLA requirements
Customer Service & Operations
Deliver a positive end-user experience by meeting or exceeding customer expectations
Follow escalation and paging procedures to ensure SLAs are consistently met
Remain current on service desk tools, processes, and technologies
Contribute to continuous process improvement initiatives within the Service Desk
Collaboration & Special Projects
Work independently as well as collaboratively within a fast-paced team environment
Participate in special projects and perform additional duties as assigned
Maintain flexibility to work various shifts or locations if required
Remote Work Requirements
Consultant must provide their own IT equipment, including:
PC or laptop
Monitor
Headset
Reliable home internet connection
Education & Experience Requirements
Education
Bachelor’s degree in a relevant field from an accredited institution; or
Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a related field; or
A satisfactory combination of education, training, and experience
Experience
Minimum of 1 year of experience in a business, government, healthcare, educational, or non-profit environment involving:
Systems analysis or support
Methods and procedures implementation
Management information systems or data coordination
Familiarity with EDP applications and data processing programs
Preferred Skills
Strong customer service and communication skills
Ability to prioritize and manage multiple tasks effectively
Experience working in a 24/7 service desk or healthcare IT environment
