Helpdesk Technician II
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Position Overview
We are seeking a Helpdesk Technician II to provide technical support to airport staff by troubleshooting hardware, software, and network-related issues. This role is responsible for ensuring reliable IT operations through timely resolution of incidents, deployment of end-user devices, and support of standard business applications.
Responsibilities
Resolve user incidents and service requests in a timely and professional manner.
Configure, deploy, and maintain end-user devices including desktops, laptops, and peripherals.
Install, configure, and support standard airport and business applications.
Troubleshoot hardware, software, connectivity, and system-related issues.
Document incidents, resolutions, and support activities within the ticketing system.
Escalate complex technical issues to higher-level support teams as needed.
Provide excellent customer service and technical assistance to end users.
Requirements
2–4 years of IT support or Helpdesk experience.
Proficiency with Windows operating systems and Microsoft 365.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent customer service and communication skills.
Experience with ticketing systems and incident management processes.
Ability to work onsite and support mission-critical IT operations.