ServiceNow ITSM Consultant

Job Title: ServiceNow ITSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time

Position Overview

We are seeking an experienced ServiceNow ITSM Consultant to lead the design, implementation, and optimization of IT Service Management solutions. The ideal candidate will have extensive experience configuring ITSM modules and driving process improvements in enterprise environments.

Responsibilities

• Implement and support Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Configure workflows, approvals, SLAs, and automation processes.
• Develop dashboards, reports, and performance metrics.
• Support platform upgrades, enhancements, and production issues.
• Collaborate with stakeholders, developers, and architects.

Required Skills

• ServiceNow ITSM
• Incident, Problem, Change, and Request Management
• Service Catalog and Knowledge Management
• Flow Designer and Workflow
• Performance Analytics
• JavaScript, Glide API, Business Rules, Client Scripts
• ITIL Framework

Qualifications

• 5+ years of ServiceNow ITSM experience
• CIS-ITSM Certification preferred

Mandatory Requirement

Candidates must have prior BFSI (Banking, Financial Services, and Insurance) industry experience.

For more details reach at resumes@navitassols.com