Technical Support Analyst (Tier I) - 26-04675

IT - NJ - Belvidere, NJ
Belvidere, New Jersey

Locations: Belvidere, Hopatcong, Morristown, Phillipsburg
Posted On: April 27, 2026
Last Day to Apply: May 04, 2026

Job Title: Technical Support Analyst (Tier I)
Location: Belvidere, NJ
Duration: 12 Months

Position Overview

"Navitas Partners, LLC" is seeking a motivated and detail-oriented Technical Support Analyst (Tier I) to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization.

Required Skills & Qualifications

Minimum 2 years of technical support or help desk experience
Strong working knowledge of Windows 10 operating systems
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Avaya phone systems is a plus
Excellent verbal and written communication skills
Ability to work effectively in a high-volume, fast-paced environment
Strong customer service mindset with the ability to interact professionally with users at all levels

Key Responsibilities

Install, configure, troubleshoot, and resolve desktop hardware and software issues
Provide support for end-user computing environments including PCs, printers, and peripherals
Assist with setup, relocation, and teardown of computer equipment and presentation systems as needed
Log, update, and manage support tickets accurately within the IT service management system
Diagnose and resolve technical issues in a timely and efficient manner
Collaborate with IT team members and escalate complex issues when necessary
Maintain clear and professional communication with end users and IT leadership
Report directly to the Director of IT

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.