Tier 1 Service Desk Analyst - 26-04062

Job Title: Tier 1 Service Desk Analyst
Location: Harrisburg, PA
Job Type: Contract

Job Overview

"Navitas Partners, LLC" is seeking a Tier 1 Service Desk Analyst to provide IT support via phone and email to internal users and external stakeholders. This role begins with onsite in Harrisburg, PA.

The ideal candidate will have a strong customer service mindset, basic technical troubleshooting skills, and experience working in a help desk or service desk environment.

Key Responsibilities

• Provide technical assistance and support for hardware, software, and system-related issues
• Serve as the first point of contact for end users and resolve Level 1 support issues
• Escalate complex technical issues to appropriate teams when necessary
• Ensure adherence to service level agreements (SLAs) and quality standards
• Log, track, and manage all incidents and requests in the ticketing system (ServiceNow or similar)
• Monitor and respond promptly to incoming calls and emails through call center tools
• Collaborate with team members to troubleshoot and resolve user issues
• Guide users through diagnostic procedures and technical solutions
• Contribute to updates of knowledge base articles, training materials, and support documentation

Required Qualifications

• 1–3 years of experience in a Help Desk or Service Desk role
• Strong communication and customer service skills
• Ability to work effectively in a team-oriented environment

Preferred Qualifications

• Experience in a similar service desk environment
• Familiarity with ServiceNow or comparable ticketing systems

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.