Job Title: Client Service Executive / Client Service Manager
Location: Vadodara, Gujarat (Onsite)
Job Summary:
"Navitas Partners, LLC" is seeking a Client Service Executive / Manager to build and maintain strong client relationships while ensuring the timely delivery of services. The role involves understanding client needs, resolving issues, coordinating with internal teams, and driving long-term client satisfaction and retention.
Key Responsibilities:
Client Relationship Management
Act as the primary point of contact for assigned clients
Build and nurture long-term client relationships through regular communication
Understand client requirements, expectations, and business objectives
Service Coordination & Delivery
Collaborate with internal teams (operations, sales, delivery, finance) to ensure smooth execution of client requirements
Track service timelines, deliverables, and SLAs
Ensure accurate and timely delivery of services or products
Client Communication
Handle client queries, concerns, and escalations professionally
Prepare and share updates, reports, and status summaries
Conduct regular review meetings to assess satisfaction and identify improvement areas
Issue Resolution & Support
Identify service gaps and propose effective solutions
Ensure timely resolution of client complaints or service issues
Escalate critical matters and follow through until resolution
Account Growth & Retention
Identify opportunities for upselling or cross-selling based on client needs
Support renewals, contract extensions, and ongoing engagement discussions
Drive improvements in client retention and account performance
Documentation & Reporting
Maintain accurate client records and communication logs
Prepare internal reports on client performance, feedback, and KPIs
Qualifications:
Proven experience in client service or account management roles
Strong communication, problem-solving, and organizational skills
Ability to manage multiple client accounts and deadlines
Experience coordinating with cross-functional teams