Emergency Communications Dispatcher - 911CC

Emergency Communications Dispatcher

Location: Washington, DC
Employment Type: Contract

Role Summary

A public safety communications operation in Washington, DC is seeking experienced Emergency Communications Dispatchers to coordinate police and Fire/EMS response activities. This role operates within a multi-discipline PSAP/ECC environment and requires precision, situational awareness, and the ability to manage multiple radio channels during emergency events.

Primary Responsibilities

• Dispatch police and Fire/EMS units for emergency and non-emergency incidents using approved dispatch protocols
• Monitor and track unit status to ensure effective response coordination
• Operate primary and secondary radio channels while maintaining channel control
• Utilize backup communication systems during primary system failures
• Apply proper radio procedures and issue required notifications
• Assess incident information to determine appropriate emergency resources
• Relay instructions and updates clearly and accurately
• Document incidents with complete and accurate information
• Update event classifications as new information is received

Minimum Qualifications

• High school diploma or equivalent
• At least 1 year of experience as a released Emergency Communications Officer in a multi-discipline PSAP

Skills & Competencies

• Strong verbal and written communication skills
• Ability to multitask and prioritize under pressure
• Typing speed of 25 WPM or higher
• Ability to remain calm in high-stress situations
• Ability to follow established procedures and instructions
• Fluency in spoken and written English
• Experience in two or more preferred: Call Taking, Fire/Rescue Radio Operations, Law Enforcement Radio Operations
• Willingness to work assigned schedules
• Compliance with all applicable jurisdictional policies and procedures