Public Safety Dispatcher – Police & Fire/EMS - 911CC

Public Safety Dispatcher – Police & Fire/EMS

Location: Washington, DC
Employment Type: Contract

Position Overview

A public safety emergency communications center in Washington, DC is hiring Public Safety Dispatchers to manage radio communications and coordinate emergency response activities. This role supports police and Fire/EMS operations through accurate dispatching, effective communication, and real-time event documentation.

Key Duties

• Dispatch emergency and non-emergency calls using approved response plans and formats
• Coordinate and monitor police and Fire/EMS unit activity
• Operate assigned radio channels, including backup systems as needed
• Maintain control of radio traffic at all times
• Practice professional radio techniques and issue appropriate notifications
• Evaluate incoming information to determine the level of emergency response required
• Accurately relay messages and instructions
• Maintain thorough and timely incident documentation
• Update event records as situations evolve

Education & Experience

• High school diploma or GED required
• Minimum 1 year of experience as a released Emergency Communications Officer in a multi-agency PSAP

Required Skills

• Excellent verbal and written communication abilities
• Strong multitasking and time-management skills
• Typing proficiency of at least 25 words per minute
• Ability to remain composed during high-pressure situations
• Ability to follow protocols and instructions precisely
• English fluency required
• Prior experience in at least two preferred areas: Call Taking, Fire/Rescue Dispatch, Law Enforcement Dispatch
• Availability to work assigned shifts
• Adherence to jurisdictional employment policies