911 Call Taker – Public Safety Communications - 911CC

911 Call Taker – Public Safety Communications

Location: Washington, DC
Employment Type: Contract

Job Summary

A public safety communications center in Washington, DC is seeking 911 Call Takers to serve as the first point of contact for emergency and non-emergency calls. This role is essential to ensuring accurate information gathering, effective communication, and timely emergency response coordination.

Primary Responsibilities

• Answer and process emergency and non-emergency calls using automated systems
• Gather and input detailed call information into a CAD system
• Monitor the status of police, fire, and EMS response units
• Provide callers with emergency instructions and reassurance until responders arrive
• Direct calls to the appropriate department or agency
• Maintain accurate and complete documentation of all call activity
• Communicate updates and changes as additional information is received

Minimum Requirements

• High school diploma or equivalent
• At least 1 year of experience working in a PSAP or ECC

Knowledge, Skills & Abilities

• Strong communication skills, both verbal and written
• Ability to multitask effectively in a fast-paced environment
• Typing speed of 25 WPM or higher
• Ability to remain calm and professional during emergencies
• Ability to follow instructions and standard operating procedures
• Fluency in English (spoken and written)
• Experience in two or more disciplines preferred: Call Taking, Fire/Rescue Dispatch, Law Enforcement Dispatch
• Willingness to work shifts as assigned
• Must adhere to all jurisdictional policies and procedures