Emergency Communications Call Taker - 911CC

Emergency Communications Call Taker

Location: Washington, DC
Employment Type: Contract

Position Summary

A public safety emergency communications center in Washington, DC is seeking skilled Emergency Communications Call Takers to manage incoming emergency and non-emergency calls. This role serves as the first point of contact for the public and plays a vital role in coordinating emergency response services.

Core Responsibilities

• Answer and process emergency and non-emergency calls using automated call-handling systems
• Collect, verify, and input caller information into a Computer-Aided Dispatch (CAD) system
• Monitor and track response activities for police, fire, and EMS units
• Provide clear instructions to callers, including life-saving guidance when required
• Route calls to appropriate agencies or internal departments as needed
• Maintain accurate, detailed documentation of all call activity
• Communicate information clearly and efficiently to responding units
• Update call records as new information becomes available

Minimum Qualifications

• High school diploma or equivalent
• At least 1 year of experience in a PSAP or Emergency Communications Center

Skills & Competencies

• Strong verbal and written communication skills
• Ability to manage multiple tasks under pressure
• Typing speed of 25 WPM or higher
• Composed demeanor in high-stress or emergency situations
• Ability to follow established protocols and procedures
• Fluency in spoken and written English
• Experience in two or more of the following preferred: Call Taking, Fire/Rescue Dispatch, Law Enforcement Dispatch
• Flexibility to work assigned shifts based on operational needs
• Compliance with all applicable jurisdictional policies and procedures