Public Safety Communications – Call Taker - 911CC

Public Safety Communications – Call Taker

Location: Washington, DC
Employment Type: Contract

Position Overview

A public safety communications center in Washington, DC is seeking qualified Call Takers to serve as the first point of contact for emergency and non-emergency calls. This role operates within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC) and plays a critical role in ensuring accurate call processing, responder dispatch coordination, and life-saving instruction delivery.

Key Responsibilities

• Operate automated call-handling systems to answer, screen, and process emergency and non-emergency service calls
• Accurately enter call details into the Computer-Aided Dispatch (CAD) system and monitor response activity for police, fire, and EMS units
• Provide appropriate information to the public and law enforcement agencies in accordance with established guidelines
• Deliver life-saving instructions to callers until emergency assistance arrives
• Transfer or direct callers to appropriate personnel, departments, or external law enforcement agencies
• Document incidents thoroughly, ensuring all relevant information is captured
• Relay messages clearly, completely, and accurately
• Update and modify event types as additional information is obtained

Minimum Education & Experience

• High school diploma or equivalent
• Minimum 1 year of experience working in a PSAP or ECC environment

Required Skills & Abilities

• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Typing and computer proficiency of at least 25 words per minute
• Ability to remain calm, focused, and composed in high-stress situations
• Demonstrated ability to follow instructions and established procedures
• Fluency in English (written and spoken)
• Experience in two or more of the following disciplines preferred:
• Call Taking
• Fire/Rescue Radio Operations
• Law Enforcement Radio Operations
• Willingness to work assigned schedules based on jurisdictional needs
• Contract employees must comply with all applicable policies and procedures, including human resources and disciplinary standards