Location: New York, NY
Shift: 9:00 AM – 5:00 PM
Duration: 3+ months
Pay Rate: $26(W2)
Provide exceptional customer service by handling incoming and outgoing calls in a healthcare setting. Address questions, resolve complaints, and provide technical support to ensure a positive experience for patients and clients.
Answer and respond to customer inquiries promptly and professionally.
Resolve complaints and provide guidance to callers regarding healthcare-related concerns.
Provide technical support as needed.
Maintain accurate records of interactions and follow-up actions.
Assist with other tasks as assigned to support call center operations.
Utilize computer systems effectively for call management and documentation.
2+ years of call center experience in healthcare.
Bilingual proficiency required.
Strong verbal and written communication skills.
Active listening skills to fully understand caller needs and concerns.
Effective problem-solving and decision-making skills.
High School Diploma or GED required.
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.