Location: Springdale, AR
Contract Duration: 3 Months
Pay Rate: $21.00/hour
Schedule:
Night Shift: 8:00 PM – 8:00 AM
Training: Monday–Friday, 8:00 PM – 8:00 AM (may include weekend training)
A organization within the transportation and supply chain industry is seeking a Transportation Customer Service Associate (CSA) for a night-shift assignment. This role serves as the primary point of contact between Supply Chain operations and external customers, ensuring accurate communication, timely issue resolution, and high service levels in a fast-paced logistics environment.
Act as the primary liaison between Supply Chain teams and external customers
Monitor, analyze, and respond to a high volume of inbound emails (300+ per day)
Resolve transportation, scheduling, and delivery-related issues efficiently
Utilize multiple transportation and dispatch systems, including:
TES, LME, FourKites, OTR, Retailix, Retail Link, UNFI, One Network
Maintain strong knowledge of operational policies, procedures, and systems
Understand customer organizational structures, workflows, and business needs
Identify cost-effective and operationally efficient delivery solutions
Ensure accurate, timely, and professional communication on shipment status
Collaborate with internal teams to resolve issues and improve customer satisfaction
Represent the organization professionally in all customer interactions
Education:
Bachelor’s degree preferred, or equivalent experience in transportation or logistics
Experience:
1–3 years of experience in transportation or logistics operations
Logistics or supply chain experience required (not general customer service)
Technical Skills:
Proficiency in Microsoft Office (Outlook, Excel, Word)
Ability to manage high-volume email and system-based workflows
Communication & Soft Skills:
Strong written and verbal communication skills
Effective problem-solving, negotiation, and conflict-resolution abilities
Ability to multitask and work under pressure in a fast-paced environment
Strong organizational and time-management skills
Positive, professional attitude
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.