Location: New York, NY
Duration: 6 Months
The Enterprise Application Support – Level 2 professional provides advanced technical and application support across enterprise systems within a large, complex environment. This role supports clinical, financial, business, and infrastructure applications, with a strong focus on ServiceNow and Nuvolo platforms. The position requires hands-on configuration, troubleshooting, integration support, and collaboration with cross-functional stakeholders to ensure stable, secure, and efficient application operations.
Design, configure, and implement Nuvolo modules including EAM, IWMS, Facilities, Space, and Clinical Engineering on the ServiceNow platform
Support ServiceNow Asset Management, CMDB, and related platform components
Perform system integrations, data migrations, and workflow automation
Develop and maintain custom scripts, UI policies, business rules, and reports
Ensure application performance, security, and compliance with organizational standards
Provide Level 2 application and technical support across clinical, financial, business, and infrastructure systems
Document, research, and troubleshoot reported incidents and service requests
Triage issues to ensure service level agreements (SLAs) are met
Understand and support critical business processes tied to enterprise applications
Work independently while collaborating effectively within a fast-paced team
Collaborate with stakeholders to gather requirements and translate them into functional and technical specifications
Identify and act on opportunities for continuous service and process improvement
Foster a service-oriented, business-focused mindset driven by operational excellence
Provide end-user training, documentation, and ongoing application support
Plan, assign, and review work of administrative or support personnel
Assist in departmental budgeting, cost estimates, and project planning
Establish, review, and maintain documentation and reporting standards
Analyze operational data related to systems, personnel utilization, and resources
Participate in special projects and other duties as assigned
Bachelor’s degree from an accredited college or university in:
Computer Science
Systems Engineering
Applied Mathematics
Business Administration
Economics / Statistics
Telecommunications
Data Communications
Or a related field
Equivalent combination of education, training, and experience may be considered
Minimum 5 years of progressive experience in:
Data processing
Computer systems
Enterprise applications support
Operations-focused roles require 5 years of supervisory experience
Network Services-focused roles require telecommunications background and experience
Strong understanding of enterprise applications and system workflows
Broad knowledge of:
Computer systems and peripheral devices
Communications systems and hardware capabilities
Programming languages
Systems analysis methodologies
Data management and retrieval techniques